Overview

Patient Service Representative | Patient-focused Clinic Job at DrSnip – The Vasectomy Clinic – in Seattle, WA

Job Description

PATIENT SERVICE REPRESENTATIVE


THE ORGANIZATION

DrSnip® is an outpatient vasectomy clinic that prioritizes quality clinical care and a best-in-class patient experience. Our team is passionate about providing superior service to patients and educating the public about vasectomy. Our mission is to make vasectomy simple, comfortable, and convenient for all.

JOB DESCRIPTION SUMMARY

We are currently seeking a full-time Patient Service Representative to join our professional and friendly team in Seattle. You are the first interaction between new patients and DrSnip. As such you are expected to be personable, empathic, and efficient. The role also interacts with our clinical teams to ensure all prospective and scheduled patients are well-attended to and receive the highest level of service. By the end of each phone call, you ensure that the patient has all the information he requires about his visit and an understanding of the next steps.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer incoming calls promptly, professionally, and cheerfully.

Discuss vasectomy with patients, including the procedure, other family planning options, and procedure preparation.

Attempt to answer all patient questions, deferring to a DrSnip doctor when appropriate.

Assist the patient in scheduling his visit while ensuring preparatory steps are fully communicated.

Maintain complete, accurate, and secure patient records, including PHI, patient interactions, and health insurance coverage.

Inquire about and note medically unique, or potentially complicated, cases; proactively bring them to the attention of the team.

Verify insurance eligibility, obtain out-of-pocket estimates on patients’ behalf from their insurance companies, and inform patients of coverage.

Assist with other administrative tasks, as needed, and assume additional leadership and managerial duties over time.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Bachelor’s degree, associate degree at minimum. Additional healthcare certifications and experience are an asset.

2+ years prior experience in the healthcare sector, in a patient-facing environment; medical clinic experience is preferred.

Familiarity with medical terminology and health insurance guidelines.

A natural cheerful and professional demeanor, with proven interpersonal and communication skills.

Computer proficiency, including the ability to type at least 50 words per minute.

Natural attention to detail and superior organizational skills.

Able to work independently and within a team, with pride taken in supporting teammates.

Location: This role is based in our Seattle office, located at 5402 47th Avenue Northeast Seattle, Washington 98105.

Hours/schedule: Full-time regular, exempt level position. Flexibility to work M-F, 8:30-5:00.

Remuneration: $26/hour, plus a team-based bonus.

Benefits: Stipend for medical/dental, 401(k), generous PTO.

COVID-19 update: Only vaccinated candidates will be considered for this position.

About Company

Company: DrSnip – The Vasectomy Clinic –

Company Location:  Seattle, WA