Patient Services Representative Jobs in Bellingham, WA at Western Washington University

Title: Patient Services Representative

Company: Western Washington University

Location: Bellingham, WA

Apply now (https://secure.dc4.pageuppeople.com/apply/793/gateway/default.aspx?c=apply&lJobID=500088&lJobSourceTypeID=796&sLanguage=en-us) Work type: Permanent Full Time

Location: Bellingham, WA

Categories: Enrollment & Student Services

Position Title

Patient Services Representative

About The UniversityWestern Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings.

About The DepartmentThe Student Health Center (https://studenthealth.wwu.edu/)  is a primary care medical clinic specializing in college health.  The Student Health Center is staffed by a team of board-certified family physicians, nurse practitioners, registered nurses, and support staff.  We provide an extensive array of services including preventive health care and management of health concerns, illnesses, and injuries.  We strive to support student success academically, physically and emotionally. We exist to assist our students to stay well during their college years, get well if they become ill so as to minimize time away from their studies, and to be well lifelong.

The Student Health Center supportsWestern’s mission (https://president.wwu.edu/mission-strategic-plan) , which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About The PositionCoordinates and provides patient support services such as scheduling appointments, answering telephones, receiving patients, registering patients, and processing patient documents in the Student Health Center for a diverse population of university age patients in a university setting.

This is a full-time, 9-month cyclic position. Work occurs mid-September through mid-June.

Responsibilities Include50%  Receive/Check-in Patients

Register patients – collect and/or update demographic and financial information; evaluates student status to determine eligibility for care; obtains insurance information; initiates emergency procedure when necessary; responds to patient questions

Maintains confidentiality of patient information; follows clinic policies and procedures, best practices, HIPAA and FERPA guidelines.

30%  Schedule Appointments, Answer Telephones

Answers and screens telephone calls and voicemails; schedules new, return, ancillary and procedure appointments consistent with patient needs and scheduling guidelines

Completes required documentation; enters appointment information in electronic medical record; maintains system by entering cancelled and rescheduled appointments.

20% Perform General Clerical Duties

Maintains the organization of the patient chart

Processes mail and incoming measles information

Assembles and sends information to patients; faxes; scans; performs related duties as required

Serves occa…

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About Western Washington University