PC Technician – Southwest Operations Job at BISSELL in McAllen, TX
Field incoming incident requests from end-users in a professional and customer service-oriented manner
Record and document incident requests per standard Service Desk procedures
Possess a high sense of urgency in following up on assigned incidents or work orders to solve, or close, on a timely basis
Troubleshoot and solve problems with PCs, printers, PC-based computer software and other end user equipment or software as required
Arrange for, procure, coordinate, and manage vendor assistance when required to assist in the resolution of issues
Perform PC laptop/desktop equipment refreshes and upgrades as required
Assist with defining and implementing continuous service improvements
ADDITIONAL DUTIES AND RESPONSIBILITIES
Contribute to major project planning and execution
Manage minor projects with minimal supervision
Assist with hardware and software research in support of procurement
Participate in end-user training as required
Maintain, and report on end-user hardware and software assets for expense reconciliation, annual budgeting and inventory accuracy
May be required to perform other duties as assigned
Strong oral and written communication skills.
Must be fluent in both, English and Spanish.
Actively seek and share information.
Degree minimum: Degree or Certificate in Computer Science or related field or equivalent work experience.
Experience level: Minimum 2 years of hands-on experience is required.
Good oral and written communications skills required
Strong customer service orientation required
Prior experience installing, configuring, supporting and maintaining Windows client workstation hardware and software required
Knowledge and experience with Microsoft Office
Experience with the setup and maintenance of Xerox (Multi-function Paper) and Zebra (Label) Printers
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
Occasional travel (1-2 times per year) for conferences, training and support
Travel between the US and Mexico weekly.
Company Location: McAllen, TX