Pet Claims Assessor Job at Markerstudy – in Field Based

Job Description

Pet Claims Assessors, based in Portsmouth/WFH

The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.

Key Responsibilities:
Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements

Assessing new and continuation claim submissions by reviewing all claim documentation supplied

Collating information from customers and vetinary practises to assess claims appropriately

Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid

Identifying potentially fraudulent claims and following agreed process for referral.

Ensuring that high levels of customer service is offered through processing of accurate and timely information

Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations

Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image

Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions

Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met

Understand business issues and recommend solutions to improve

Commit to own personal development

Provide support and guidance to others as required.

To undertake other reasonable responsibilities and projects as instructed by their line manager

Essential Skills:
Vet practice (e.g. vet nurse), medical or pharmaceutical experience or qualifications in these areas

Excellent communication skills and strong team player

Ability to multi-task

High attention to detail

Strong data entry and IT skills

Flexible attitude to work – willingness to take on new tasks

Ability to work on own initiative and remain motivated in a changing working environment

Desirable Skills:
Experience of working in an admin/contact centre or customer service environment

Basic knowledge of insurance products and principles

About Company

Company: Markerstudy –

Company Location:  Field Based

About Markerstudy -