Portfolio Account Manager Job at Thermo Fisher Scientific – in Stockholm
Business Title: Account Manager (Analytical Science, Scientific Research, Portfolio)
Reports To: (Sr.) Manager, Sales, XXX Region
Group/Division: AIG/ CMD
Career Band: Band 6
Job Track: Professional
Position Location: XXX – Remote
Number of Direct Reports: 0
The Account Manager (AM) is a key commercial role within the Chromatography and Mass Spectrometry Division (CMD) of Thermo Fisher Scientific. This is an Account focused role with the primary responsibility for selling and supporting all CMD products. The Account Manager role maintains effective and long-lasting customer relationships, develops opportunities for strategic growth of the account and works collaboratively and effectively to bring world class support and customer experience, making it easier for our customers to do business with Thermo Fisher Scientific. The AM is the primary point of contact and provides sales expertise, guidance and help driving all CMD commercial activities within the account.
Major end market focus areas include:
Analytical Science account examples:
Pharma QA/QC, Environmental, Industrial, food safety, and Healthcare. Product competency is required, for the (relevant) CMD product offering.
Scientific Research account examples:
Academic, Pharmaceutical R&D/drug development and BioPharma R&D. Product competency is required for the (relevant) CMD product offering
The Portfolio AM will be handling both Scientific Research and Analytical Science accounts
Identifies and prioritizes new client opportunities and develops solution implementation and growth strategies.
Manages and nurtures account relationships to drive expansion and renewals across the full CMD portfolio (analytical instruments, consumables, services); provides product assistance, consultation, and problem solving to customers as necessary and expedites orders.
Identifies, documents and confirms the best technology choice to meet the customer needs. Collaboratively review application needs and Thermo Fisher Scientific deliverables with internal resources, specialists and customer to increase number of “first time right installations” post-sale.
Provides quotation, negotiates contracts and closes orders with end users as well as purchasing departments and supports all procurement processes.
Utilizes data and metrics to develop and report on account development strategies and tactics
Be responsive to customers’ needs, as well as to conditions and trends that affect them and work independently to manage customer relationships.
Conducts product evaluations demonstrating the value of our products
Expands current account penetration and share of wallet. Grows organically, broader and deeper with all primary products. Leverages cross-sell motions and activities
Manages direction for the territory; Develops sales strategies to meet plan and expand business within assigned territory; maintains pipeline of opportunities to meet or exceed all sales objectives
Leverages internal and external resources to meet customer needs
Uses Thermo Fisher Scientific’s sales tools to effectively manage the accounts, opportunities, pipelines and forecast in an accurate and timely manner
Maintains awareness of competitor and industry activity. Introduces new products and services as available
Leads collaboration and coordination with (technical) sales-/ field application-/ lab application/ and IES specialists (as well as any other internal partner) to provide technical expertise
Attends and runs technical business presentations, and when required, trade shows, user meetings and other customer events; Positively always represents Thermo Fisher Scientific throughout customer locations
Exchanges of account information and Sales Leads within and across Thermo Fisher Scientific commercial divisions
Works expertly in a team selling environment engaging the best internal company resources to solve customer challenges
Proven track record of sales experience in analytical instrument market
Bachelor’s degree in the sciences or equivalent work experience
Strong market knowledge and professional network.
Experience in conducting seminars and presentations.
Commercial mindset, strongly motivated by desire to win new business, with proven relentless pursuit of opportunities
Strong interpersonal, oral and written communication, and presentation skills; ability to meet deadlines
Fluent in English and other languages as need in the assigned region
Proven commercial excellence working in matrix environment
Computer proficiency in MS Office, CRM
Ability to explain and sell the technical aspects of Thermo Fisher Scientific’s scientific product portfolio
Ability to travel to customer locations up to 80% including overnight travel
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Company: Thermo Fisher Scientific –
Company Location: Stockholm