Production Operations Engineer Jobs in San Francisco, CA at Twitch

Title: Production Operations Engineer

Company: Twitch

Location: San Francisco, CA

Salary: $80K – $100K*

Category: Media

About the Position

Scope, build & manage advanced service monitoring & reporting systems. Delivering real-time monitoring and alerting results for all production systems in the Twitch corporate environment. Work to successfully build metrics-driven approach to application and service monitoring, including capacity planning and escalations into infrastructure teams.

Function as On-call engineer for changes & outages. The first point of contact for customer escalations for downed corporate services.

Driving the evolution of operational excellence through process, documentation and accountability & ownership.

Develop tools to support and promote the management of production environment through logging, alerting, smoke testing, complex actions and the development of metrics.


A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures.

Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines.

Ability to perform advanced system administration activities and are a subject expert in at least one area of technology.

The ability to evaluate new technology; deploy and maintain new services.

The ability to analyze competing projects, assess technical risk, and communicate impact to the business.

Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

Adaptability in learning and deploying new technologies.


Bachelor’s degree in Computer science or IT related field.

Industry training such as Microsoft MCSE, MCITP,

Experience with Cisco IOS (CLI) or Cisco certification

Advanced Linux systems administration skills / certification

Ability to manage high priority projects

Experience with scripting, programming, or SQL

Project Management Certification (CAPM, PMP)

Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance

Bonus Points

You are Twitch user yourself

Familiarity with Twitch community and gaming space.

About Twitch