Overview

Production Support Engineering Manager- API Technology (SVP) Jobs in Irving, TX at Citigroup Inc


Title: Production Support Engineering Manager- API Technology (SVP)

Company: Citigroup Inc

Location: Irving, TX

Salary: $100K — $150K *

Category: Finance & Insurance

Job Description

About the Role: We are seeking to a cutting-edge technology manager who is adept in Site reliability management, as well as establishing and leading API platform strategic enablement.

Essential Functional Qualifications:

Advanced level experience in as application support technical lead role

Experience inpeople management

Adeptness and strong experience of senior stakeholder management

Fast learner, our organization is multifaceted

Team player

Project management with demonstrable results in improving IT services

Effectively share information with other support team members and with other technology teams

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to fostering teams and mentorship within team

Capacity Planning/Forecasting exposure a plus

Essential Technical Qualifications:

Knowledge about API design standards, patterns and best-practices

Ability to formulate and implement a framework for managing capacity, throughput and latency.

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.

Knowledge in Portal management and/or API Gateway management

Ability to manage team distributed in different locations/time zones

Nice to have qualifications:Demonstrated understanding of TTS businesses

Responsibilities:

Vendor relationship management including oversight for all offshore managed service.

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

Guide development teams on application stability and supportability improvements.

Formulate and implement a framework for managing capacity, throughput and latency.

Define and implemented application on-boarding guidelines and standards.

Work closely with Business Stakeholders, Channels and Payments Product team, Digital Client Support and Client implementation teams

Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of the and communication on the progress

Knowledge of best practices and IT operations in an always-up, always-available service

Familiarity with Agile development methodology and monitoring tools

Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.

Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training

Strong analytical, problem-solving skills with attention to detail and client experience

Participates in business review meetings, relating technology tools strategies to business requirements.

Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program

Influences and negotiates with senior leaders (across functions); may communicate with external parties

Management responsibility for a team or multiple teams, including management of people, performance evaluation, hiring, disciplinary actions and terminations and budget approval.

Performs other …

 

About Citigroup Inc


Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998; Travelers was subsequently spun off from the company in 2002. Citigroup owns Citicorp, the holding company for Citibank, as well as several international subsidiaries. Citi is incorporated in New York. Citigroup is the third largest banking institution in the United States; alongside JPMorgan Chase, Bank of America, and Wells Fargo, it is one of the Big Four banking institutions of the United States. It is a systemically important financial institution and is on the list of systemically important banks that are commonly cited as being too big to fail. It is one of the nine global investment banks in the Bulge Bracket. Citigroup is ranked 30th on the Fortune 500 as of 2019. Citigroup has over 200 million customer accounts and does business in more than 160 countries. It has 204,000 employees, although it had 357,000 employees before the financial crisis of 2007–2008, when it was bailed out by a massive stimulus package from the U.S. government. Citigroup announced in September 2020 that the CEO Michael Corbat is to retire in February 2021 and Jane Fraser to become the first woman CEO of a major Wall Street bank.