Program Officer Job at Australian Government Services Australia in Australia

Job Description

APS Level 5


Job Number: EXT-APSL-2020-2330

Job Title: Program Officer

Classification: APS Level 5

Salary Range: $73,959 – $79,806

Job Type: Ongoing,Non-ongoing

Employment Type: Full-time

Group/Division/Branch: Customer Service Delivery / Operations Management / Operational Planning

Locations: National

Job Description

Work Context:
Services Australia makes government services simple so people can get on with their lives. Our goal is to make it easier to engage with the services that Australians rely on.

To achieve this goal, we are transforming the way we work to deliver a simple, helpful, respectful and transparent experience for customers. Our frontline staff are the face and voice of Services Australia, providing the touch point between our customers and our systems, and using our reach and access to deliver integrated and connected services.

Job description:
We are recruiting to fill positions at the APS5 level in our Customer Service Delivery Group, in the Operations Management Division.

The Operations Management Division supports customer service delivery with tools and strategies to enable consistent, efficient and effective service delivery. The division is responsible for supporting a range of strategic, workforce and emergency management initiatives in line with the agency Master Plan, the management of the Channel Operations Facility, and managing and supporting the Workload Management functionality.

Program Officers provide high-level procedural, administrative and operational support to a work area to support the delivery of Services Australia programs. Working under the direction of more senior employees, they support Program Support Managers with strategic planning and policy development and contribute to changes in workplace practices, workload management and business improvement strategies. They also liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services.

Work Environment

Due to the size of the agency footprint Australia wide, it is not uncommon for staff members to work in virtual teams. This means that a person may be separated from their line manager or other team members. Where possible staff from the same Branch or Division are clustered for pastoral support.

About Company

Company: Australian Government Services Australia

Company Location:  Australia

Job Category:

About Australian Government Services Australia