Project Manager Job in Rosario, Santa Fe at RWS –
Location: Colombia – Argentina
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
RWS Regulated Industries division: provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries. This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation.
About The Role:
Under the direct supervision of a Senior Project Manager or Program Manager, the Project Manager is a key member of a project team, working closely with the team leader, Technical Services and Quality Assurance. The Project Manager is responsible for successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as identify and grow the account’s potential based on predefined objectives. The Project Manager will approve and update client quotes and the project process as needed as well as address issues escalated from others.
The Project Manager serves as primary client contact for assigned accounts and supports Senior Project Manager as needed. The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements. The role may lead implementation of new initiatives and complete special projects as needed.
The Project Manager may have team management responsibilities and direct reports. The position may complete individual performance reviews and identify goals for the team.
Support team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
Act as backup client contact when team members are absent.
Contribute to presentations educating clients about particular projects, project types or about RWS Life Sciences in general.
Assist in managing client assets.
Participate in the client Post-Mortem process.
Manage client relationships and provide regular status reports on projects.
Maintain positive client perceptions.
Ensure client satisfaction by proactively seeking and offering solutions.
Address day to day client queries and concerns with guidance from immediate supervisor. Escalate to immediate supervisor client issues related to more complex or general account items.
Respond to client requests in a timely manner.
Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
Engage in quotation preparation.
Launch and coordinate standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
Project work may be reviewed by Project Manager.
Perform housekeeping duties which include project closures, Translation Memory updates and folder structure maintenance.
Produce reports and develop internal Post-Mortems to help improve processes and reduce risk.
Ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables.
Follow up on purchase orders, approve invoices and escalate payment issues where necessary.
Create and send POs to external resources.
Ensure project resources have the necessary tools and information to accomplish tasks.
Alert resources of schedule or scope changes.
Provide feedback to Vendor Relations on external resource performance.
Support Global Account team to improve overall budget, efficiency and quality.
Assist with account-related meetings and presentations.
Support execution of approved account opportunities and their implementation.
Support team members as necessary to perform and complete daily project tasks.
Make recommendations for process improvements to have a positive impact on profitability and/or quality.
Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
Ability to communicate with, train and lead employees through changes in procedures, clients requirements, and other production processing issues.
Ability to make decisions and lead employees through problems on job-related issues.
Strong organizational skills in a fast-paced, deadline-driven environment
Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
Fluent communication skills of written and verbal English
Ability to report work orally and in writing as required.
Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software).
A team player who can collaborate effectively with a diverse group of individuals.
Ability to establish and maintain cooperative working relationships.
Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
Ability to maintain confidentiality of information regarding company financial and other information.
Ability to resolve customer service and production issues in a professional and efficient manner.
Quality focus and detail oriented.
40 working hours per week.
Semi-flexible work hours.
Agile working policy.
Language Pal program.
Up to 5 days per year of paid leave for charity and volunteering.
Infinite training, professional development and personal growth opportunities.
The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
Life at RWS – We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.
RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS is an Affirmative Action Employer.
For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.
Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
About the Company
Company: RWS –
Company Location: Rosario, Santa Fe