Overview

QED Administrator Job in Remote at Housing Ombudsman Service –

Details

Reference number

253627

Salary

£25,539 – £25,539

Job grade

Administrative Assistant

Contract type

Permanent

Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

Location

About the job

Things you need to know

Apply and further information

Location

Remote working (anywhere in the UK)

About the job

Job summary


As an Administrator within the Quality, Engagement & Development Directorate, you’ll be responsible for:

supporting the Service Complaints Team, including the provision of an incoming and call back service, including taking calls from residents or landlord members raising a complaint about our service; and

providing general administrative support to the Quality Team to support the quality assurance function; and to the wider Quality, Engagement and Development Directorate as needed.

Job description

Overall purpose of the role

Responsible for supporting the Service Complaints Team, including the provision of an incoming and call back service, including taking calls from residents or landlord members raising a complaint about our service.

Providing general administrative support to the Quality Team to support the quality assurance function; and to the wider Quality, Engagement and Development Directorate as needed.

Main Accountabilities

Receive incoming calls from residents and/or landlord members in relation to service complaints.

Undertake service complaint call back requests within service level agreements.

Accurately record telephone conversations to reflect a resident’s or landlord’s service complaint to aid service complaint investigations.

Complete requests for verbal updates of service complaint information to residents.

Process and log information relating to service complaints.

Assist with the management of the QED inboxes actioning any relevant items and supporting other colleagues to process as required.

Assist with compiling the directorate performance reporting, including KPI reporting.

Support QED with event organization.

Person specification

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

For further details, please download the information pack and apply.

CLOSING DATE: 23.59 on Wednesday, 30 November 2022

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to close the role to applications earlier than indicated.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Things you need to know

Selection process details

  • 25 days annual leave, plus bank holidays
  • Christmas closure days
  • Flexible working
  • Annual health check
  • Free onsite Gym membership

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:
UK nationals

nationals of Commonwealth countries who have the right to work in the UK

nationals of the Republic of Ireland

nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)

relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service

relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service

certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :Name :
Jonathan McIntyre – CJA Recruitment

Email :
[email protected]

Recruitment team :Email :
[email protected]

Further information

https://housing-ombudsman-careers.org.uk/job/administrator-quality-engagement-development-directorate/

About the Company

Company: Housing Ombudsman Service –

Company Location:  Remote

Estimated Salary:

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About Housing Ombudsman Service -