Quality & Training Specialist, Residential – Full-time Job at Opta Information Intelligence Corp. – in Markham, ON
Opta Information Intelligence Corp.
Quality & Training Specialist, Residential – Full-time (Markham/GTA, Ontario and/or Vancouver, British Columbia)
Opta Precise Services is the largest risk inspection company in Canada and the only risk inspection company that is truly national in scope. With decades of experience and an expert team of loss control specialists, appraisers, valuation professionals, and risk managers, we provide a broad selection of products and services with the valuable risk information needed to profitably manage property risk portfolios.
Reporting to the Director, Quality and Training, as a Quality and Training Specialist, you will work directly with our residential supervisors, inspectors, and management to provide loss control education, administration, leadership, and guidance on underwriting issues. You will also educate and assist the team with appraisal review. Your vast experience in both loss control and appraisals will ensure the highest level of quality is being met to the standard our clients expect.
Training, development, and mentorship of new hires in an assigned region, focusing on establishing and maintaining national standards for a consistent approach across Canada.
Provides Quality Assurance review nationally.
Assists with inspector supervision when required.
Perform audits on regional inspectors in accordance with the national format.
Conduct re-training for inspectors that require assistance.
Perform educational seminars for our in-house inspectors.
Handle regional technical inquiries and ensure 24-hour resolution.
Conduct Residential inspections in the region (max of 4-5 week).
Review and report on quality standards of Precise Services product lines for inspection and evaluations, adherence to both internal standards and client service level agreements as well as customer service via the client care center.
Responsible to measure and report on quality and performance standards at the inspector, client, regional and national levels.
Responsible to conduct file level audits of inspectors’ work on a prescribed basis in assigned region. Some audits will include phone or physical verification of data that was collected. Summary reports will be prepared for regional and national management.
Liaise with the Regional Leaders on the quality level of both new and existing inspectors.
Other deliverables as assigned.
Competencies Required to Succeed:
Effective oral and written communication skills for working in both an in person and remote team environment.
Exceptional client service focus with a keen ability to communicate corporate goals both internally and externally.
Strong relationship building skills to effectively mentor and provide feedback to teammates.
Ability to provide effective leadership and influence individuals to contribute to team goals.
Ability to make difficult decisions and effectively communicate business goals and decisions to peers and subordinates.
Demonstrate initiative, proven time management and project management skills, with a strong attention to detail.
Education, Knowledge, and Experience Required:
A post-secondary degree or diploma (in a related field preferably).
7-10 years of Residential Inspection experience, including Quality Assurance, Training or Supervisory roles, within the insurance industry.
Proficiency with Microsoft Office – PowerPoint, Word, and Excel.
Extensive technical knowledge relating to home and building inspections and valuations.
This position involves some travel within an assigned region requiring a valid driver’s license and a reliable vehicle.
Autonomous and flexible work environment. Entering residences may require appointments to be scheduled in the evenings and on weekends.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations
Company: Opta Information Intelligence Corp. –
Company Location: Markham, ON