Receptionist / Administrator – Full-time Job at Cinnamon Care in New Milton

Job Description

Administration Assistant/Reception – New Care Home!

Full-time hours inc. rota’d weekends

£9.53 per hour plus company benefits

The Cinnamon Care Collection are proud to be opening in June 2020, Mornington Court, a luxurious 57 bedded residential and dementia care home in New Milton.

We are looking for a full-time Administrator with reception duties who will work alongside the Home Administrator. Initially the role will be located in our Information Marketing Office in New Milton high street until the home opens.

The Admin Assistant is the first point of contact within the Cinnamon home, ensuring that professional, high quality customer care is delivered in a consistent way. In addition to reception duties, you will provide a range of administrative duties supporting the Administrator within their role. You will be required to have comprehensive computer/IT skills in this role. Ideally previous experience of a care home environment would be preferable.

Main Responsibilities:
Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical

Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly

Provide additional administration support to the Home Administrator on a daily basis predominantly HR/recruitment related administration duties, ensuring that the strictest confidentiality practices are followed at all times

Manage and process the posts for departments ensuring accurate records are maintained for the use of stamps etc. Receive and ensure the appropriate delivery of residents’ post and record and sign for post when residents are not able to receive this themselves

Coordinate the staff meal process as applicable to the individual home

Respond to any emergency situations as requested by the home

Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Oversee recruitment processes, chasing references, ensuring employee files are compliant.

Person Specification:
Excellent customer service skills

IT literacy – competent with the use of systems

Previous telephone experience

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English

About Company

Company: Cinnamon Care

Company Location:  New Milton

About Cinnamon Care