Overview

Regional Oversight Support Job in Chester at HSBC –

Working in M&S stores with travel and some home working


Location: Central East, Central West, East Anglia, South Midlands, Staffordshire & Derbyshire

Job description

Discover a role that really opens doors.

If you’re looking for a career that will unlock new opportunities, join M&S Bank and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. M&S Bank offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced individual to join the team in the role of Regional Oversight Support. You will travel to different M&S stores to provide oversight and support of the M&S Bank products being distributed by M&S Plc, this is a great opportunity to develop skills influencing skills by working across a large region with a number of stakeholders.

In this role, you will:
Support the Divisional Oversight Lead in the delivery of the M&S Bank strategy, encouraging M&S colleagues to use a customer-first approach when introducing M&S Bank products; helping M&S to maximise growth opportunities within their stores.

Act as a Brand Ambassador for M&S Bank supporting a number of stores across the M&S estate to help M&S Retail deliver a superior customer service in line with the M&S Bank brand and strategy

Support multi-channel working that promotes the best interests of our customers. Understands the need to embrace the digital agenda in order to deliver our multi-channel proposition by providing service excellence, educating our customers and colleagues around the best solutions to meet their needs

Build broad and trusted relationships with M&S retail colleagues and support services within M&S / M&S Bank to drive a collaborative working environment to achieve the best outcomes for our customers

Use / create a variety of management information to assess emerging risks and help to mitigate these

Conduct outcome testing to understand the customer experience providing valuable customer insight and support continous improvement

Have automnomy on your diary to plan your travel based on the current risk profile, meaning no two days are the same or in the same location this will require travel and some overnight stays

Requirements

What do I need to be successful?

Demonstrate strong communication skills which will enable you to engage in effective conversations and build a strong network

Be customer focused

The capability to observe colleague interactions with customers, assess customer experience and compliance, prioritising areas of development and provide effective feedback

Experience in supporting and coaching others

Good working knowledge of Microsoft (Word, Excel and Outlook)

A flexible and adaptable approach

Experience in managing stakeholder relations

A self starter

Be resilient to a continuously changing environment

Knowledge of M&S Bank products and awareness of M&S retail would be desirable

Ability to complete outcome testing with customers to gather insight on their journey

For further information or if you’d like a discussion around the role please contact Ovais Dogar (Divisional Oversight Lead – Central Division)

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:
Email: [email protected]

Telephone: +44 2078328500

About the Company

Company: HSBC –

Company Location:  Chester

Estimated Salary:

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About HSBC -