Registry Support Officer Job at Department of Customer Service – in Sydney NSW

Job Description

The NSW Personal Injury Commission (Commission) is looking for temporary Registry Support Officers to join our team in the Registry & Disputes Directorate.


Fantastic temporary clerk grade 3/4 opportunities.

Salary range: $74,117 – $81,158 + super, commensurate with experience.

Genuinely flexible working arrangements.

State of the art offices.

Multiple vacancies temporary employment.

Excellent career development and learning development opportunities.

About Us

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.

Understand more about the Department of Customer Service – here.

Your responsibilities will include:
Provide a range of quality customer service support to ensure the accurate and timely registration process for a variety of standard dispute applications.

Maintain and apply sound knowledge of current procedures and guidelines to resolve queries and escalate more complex matters where appropriate.

Respond to general enquiries and triage as required.

Assist in the development, implementation and review of registration practices and procedures.

Assist in the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration.

Identify and escalate potential risks and issues, including suspected corrupt conduct, to support risk mitigation.

About you:
A collaborator who thrives in a supportive team environment.

Experienced in dispute registration processes.

Passionate about providing first class customer service.

Exposure working in a regulatory environment.

Can think outside the box to solve complex problems.

Meticulous and process driven.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

Closing date: Friday 24th September [9:59AM]

What we need from you:
In your cover letter please share your motivation for applying for this position, relevant skills and answer the following pre-screening question (max 500 words each):

1. There are often changes to processes and procedures which improve delivery of services. Please describe an example of how you learned a new process and how you adapted to this change?

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries regarding this role, please contact Cecilia Yu, Registry Specialist, Registry and Disputes Directorate on 9394 1332 or [email protected]

For recruitment enquiries please contact Emma Corke, Talent Acquisition Advisor at [email protected]

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an ability adjustment during the recruitment process, please notify us on your application form.

About Company

Company: Department of Customer Service –

Company Location:  Sydney NSW

Job Category:

About Department of Customer Service -