Remote Customer Service Representative

Job Description

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:
You excel at handling customer inquiries of varying types

You are an active listener and can leverage probing question skills

You have a proven track record for hitting performance metrics

You are tech savvy and can troubleshoot problems easily

You bring an enthusiastic personality

What we offer:
Competitive hourly rate

Medical, dental and vision benefits

Paid training

Advancement opportunities

Qualifications

Excellent verbal and written communication skills and are a strong multitasker

Driven by solving problems and meeting goals

Familiar with Microsoft Office tools

Experience in customer service and sales

High school diploma or equivalent

Requirements to work from home:
Excellent Internet connectivity

Productive and secure work environment

A computer with a 1.6 GHz dual-core processor and two monitors

A USB, dual-ear headset with noise-canceling microphone

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

#SP