REMOTE Swedish & English Customer Service Representative

An exciting opportunity has arisen for a work from home freelance customer support agent to join our online healthcare company. This role is right for you, if you are empathic and enjoy direct customer interaction via email, phone and chat. We are looking for an individual who is ready to become an integral part of our international team and join our mission on a long-term basis.

RESPONSIBILITIES

• Serving as the first point of contact for our Swedish and UK customers, this is a B2C role which suits an enthusiastic customer services professional

• Representing the company, solving any any issues in a friendly helpful and empathic manner

• Processing orders and accurately input and document actions within the CRM while maintaining company performance and productivity standards

• Maintain security and confidentiality of company and customer information

• Meet our customer-centric goals through the provision of excellent customer experience across all customer channels and touchpoints (email, phone, live chat)

REQUIREMENTS

• Native Swedish (excellent verbal and written skills)

• You speak English at a fluent level

• You have a dedicated quiet working space located within your residence

• You have great communication, multitasking, and problem-solving skills

• Experience in customer-facing roles, preferably in an e-commerce and/or healthcare environment

• This is a junior role requiring 1-2 years experience in customer services

OFFER

• A remote position offering a great work balance that comes with working from home

• Competitive salary and paid holidays

• A freelance contract focused on a long-term relationship

• Working hours 8.00am to 5.00pm GMT, Monday to Friday

• Gaining experience in an interesting role in online healthcare company

• Modern, international work culture with amazing colleagues and doctor team

• Full training and onboarding provided

PC requirements:

• Your computer should run for Mac or Windows is i3 processor, 8GB RAM

• You should have an internet speed 20 MB download. 64-bit version of Windows 10/8.1. mac OS should be Sierra and above

• A USB headset with a microphone that features noise-cancelling technology

Competencies: Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.

Job Types: Full-time, Permanent

Salary: 1,200.00€ – 1,400.00€ per month

Experience:

• customer service: 2 years (Preferred)
• B2C Customer: 1 year (Preferred)

Language:

• Swedish and English (Required)

Work Remotely: