Restaurant Manager – Dennys Jobs in Prescott, AZ at WKS Restaurant Group
Title: Restaurant Manager – Dennys
Company: WKS Restaurant Group
Location: Prescott, AZ
OVERVIEW OF POSITION
This position with General Manager’s guidance is responsible to support all elements of day-to-day operations; including increasing sales, meeting profit objectives, execution of new program, and ensuring guest satisfaction. Other duties may be assigned.
PRINCIPLE DUTIES AND RESPONSIBILITIES
In conjunction with the General Manager, supports the General Manager in the development of restaurant operating plans supportive of company and market strategies which will achieve business growth (sales and profit) and guest satisfaction.
Works closely with General Manager to plan schedules, analyzes unit’s staffing needs, and ensuring appropriate development and training is provided to all employees.
Exercises discretion in addressing changing demands of the business.
Ensures that all menu items are prepared and served in accordance with Brand Standards.
Supports General Manager with maintaining proper inventory levels for both food and nonfood items in accordance with company guidelines using correct ordering procedures and efficient usage and yield application.
Ensures guest satisfaction through directing operational execution of proper service in a clean and pleasant environment. Makes changes to the operation as necessary to ensure guest satisfaction. Enforces Brand Standards service requirements.
Investigates customer feedback, coordinates response and provides guidance to management and employees to improve customer service.
Responsible to maintain and up hold all Brand’s Corporate Brand Standards, Recipe standards and best practices in our restaurants.
Responsible to maintain and up hold compliance with all applicable local, state and federal laws and regulations in our restaurants.
Ensures that proper management procedures and practices for the facility and equipment are adhered to through preventive maintenance, energy conservation, repairs, security measures, and that safety and sanitation requirements are met. Meets all food safety standards.
Embodies, promotes and teaches Company values and policies at all times in all aspects of restaurant operations, with a strong focus on Safety.
Participates in the recruitment and selection of restaurant management. Supports the General Manager in the recruitment, interviewing, and selection process of hourly employees. Maintains accurate and complete paperwork relating to restaurant and personnel administrative requirements.
With guidance of General Manager, responsible for the controllable expenses focusing on labor standard, cash, R & M, food costs, and other operating expenses. Understands financial reports and supports the General Manager in the development and implementation plans for areas needing improvement.
Maintains awareness of local market trends, competitive stance and opportunities. Works closely with General Manager to select and implement appropriate local restaurant marketing programs, with assistance and guidance from the District Manager and field support representatives.
Creates and maintains a positive work environment, ensuring open communications. Communicates employee relations issues or problems to the District Manager and Human Resources. Administers disciplinary process according to established procedures.
Demonstrates commitment to a high level of service and hospitality. Responds to concerns and complaints in a professional and non-defensive manner.
Influences supervisors, subordinates an…