Risk Analyst 1 Jobs in Omaha at PayPal
Title: Risk Analyst 1
Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Job Description Summary: Job Posting Title Braintree Risk Analyst Job Profile 22 – Risk Operations Analyst 1 Job Description Summary We’re looking for an exceptional candidate who will be responsible for chargeback and risk management support. Self-management and mental agility are keys to success in this position on this expanding team. Our strong preference is 1-2 years experience in a customer support role. Experience in risk management, dispute resolution and/or card compliance is preferred but not required.
Answer internal and external inquiries (phone and email) with regard to Risk Management and other matters.
Ensure that exceptional service is delivered every time to customers while still upholding the department’s service standards
Communicate frequently with financial institutions regarding cardholder disputes
Track and ensure that all requests and tasks are fulfilled within specified SLA’s
Review and make sound decisions for actioning dispute cases
Perform other risk-related duties as assigned
1-2 years in a customer services role (phone and email). Experience with credit card and ACH disputes is a plus but not required
Demonstrate excellent written and verbal communication skills, and critical thinking
An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision-making quality is present
A self-starter and go-getter who has a detective-ish streak and a hunger for answers
Strong focus and attention to detail
A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
A problem solver: you believe that nothing can’t be solved and improved
Experience with Microsoft Suite, Salesforce, and Zendesk is a plus but not required
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to re…