Sales Support Job at Boldr – in Cape Town, Western Cape 8001
Reports to: Senior Manager, Business Development
Department: Business Development
Employment Status: Full Time; salaried; exempt
Location: Ortigas, Manila, Philippines
Merida, Yucatan, Mexico
Cape Town, Western Cape, South Africa
Long Beach, California, United States
Toronto, Ontario, Canada
WHAT YOU’LL LIKE ABOUT US
We are a global impact-driven organization focused on our team members, the communities we operate in, and the fantastic clients.
We pride ourselves on creating career development opportunities for our team members based on their interests and goals.
We have team members with unique backgrounds, commitments, and passions contributing to our excellent company culture.
We celebrate diversity and inclusiveness across our global teams.
We provide many opportunities for team members to learn about our business and the industries that we support.
We have competitive benefits and encourage team members to take paid time off as needed.
We have many diverse inter-organizational groups that you can join or create.
WHAT IS YOUR ROLE
As a Sales Support team member, you will work closely with the Business Development team to support our customer’s sales journey. Your responsibilities will be to update and maintain our HubSpot, manage administrative needs, and handle any other tasks related to the sales process. You will help the Business Development team coordinate with different clients/internal stakeholders, scale current operations, & report on revenue. The sales support role will serve as an instrumental part of Boldr’s sales process.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team members to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and drive, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
Help qualify leads and set meetings for prospective clients
Help log and track information accordingly in HubSpot to make sure deals are up to date
Help document and create templates for outreach
Reach out to leads from the inbound channel
Take notes and help follow-up on action items from discovery calls with potential partners.
Optimize Hubspot automations/workflows
Monitor sales performance through sales tracking tools and report progress to the team
Identify and keep up with sales trends within our industry
Work with Business Development to create and implement targeted sales strategies
Identity where improvement is needed in sales practices and make suggestions for improvements
Internal Coordination & Reporting Tasks
Generate reports from CRM to inform our broader organization & leadership team
Help submit requests to facilitate the sales process
Work with internal stakeholders to create a seamless handover process from Business Development
Be familiar with the client’s needs and be able to get them the appropriate information.
Demonstrate mastery of the company and Client’s offerings (i.e., its product and services)
Understand, investigate, and solve complex client requests, particularly when multiple departments or teams are involved.
Identify opportunities for continuous improvement and value, discussing directly with the Business Development team.
WHAT WE’LL LIKE ABOUT YOU
Curious, dynamic, and authentic, just like us! #beboldr
Passionate about sales and building strong client relationships
Self-driven, analytical, and a problem solver
Fluent in English – both written and spoken
Able to multitask, prioritize, and project manage
Adaptable to change and attentive to detail
Interested in the IoT (Internet of Things) technology
Tech-savvy and can quickly learn new technical skills
A team player and hyperfocused on doing what is right for our clients
Fluent and articulate with solid writing and presentation abilities – persuasive but empathetic
Open to travel and working at our offices when safe
A Bachelor’s/College degree or relevant experience in a discipline you’re passionate about
Experience in outsourcing or professional services
Experience in B2B sales
Experience using HubSpot or a similar CRM
Have 1-3 years of relevant sales experience
A proven track record of career advancement
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent verbal and written communication skills
The ability to understand and communicate complex ideas to customers
The ability to interpret sales metrics and perform data entry
The aptitude to quickly learn and navigate new technology, systems, processes, and applications
Ability to accept feedback gracefully and with an open mind
A Customer-focused mentality and ability to adapt/respond to client’s with diverse backgrounds
Company: Boldr –
Company Location: Cape Town, Western Cape 8001