Scanner Cluster Job at Whistler Blackcomb – in Whistler, BC
Align who you are with what you do and become part of the world’s leading mountain resort company. Vail Resorts’ mission is to create the Experience of a Lifetime for our employees and for our guests, and we want you to be a part of the team.
Do you have a passion for learning and a love of unique experiences? Do you enjoy having fun as you work? As a Whistler Blackcomb Ticket Scanner, you’ll get to experience this world class resort from multiple perspectives and gain broad experience in the resort industry.
No two days will be the same as you give friendly support and insightful advice to guests from across the country and around the world. You will gain valuable skills by supporting multiple departments and grow as a leader within our development-focused culture. Those who work alongside you are knowledgeable teammates and leaders eager to learn more and share both their skills and the exceptional experiences working at Whistler Blackcomb can offer.
Ticket Scanners are responsible for greeting each guest, scanning every ticket and verifying that each guest has a valid product to access the mountain. This is a 100% outdoor position. Ticket Scanners maintain a professional, positive and supportive work environment that enables a strong cohesive team to ensure an “experience of a lifetime” for all guests. This is achieved through focus on quality control, training and staff performance through development and teamwork, communication, guest relations, administrative duties and self-development.
Job Responsibilities (but not limited to):
Maintaining a comprehensive understanding of all products, department objectives, and scanning processes
Cultivating a friendly, fun, team environment for the experience of a lifetime for fellow employees and guests
Scanning lift tickets, and passes
Providing friendly and helpful guest service
Ensuring accuracy of lift passes and tickets
Immediate notification of incorrect pass/product use to the leader on duty
Participating in department activities and service initiatives
Flexibility in moving around locations and job duties.
Additional job duties may include; street team/greeting, lunch-break coverage in all scanning areas and ELTP (electronic lift ticket pick-up).
Willingness to train and work in multiple departments. This role is partnered with Lift Operations where you will be expected to be fully trained and expected to work in both areas
Willingness to work a varied schedule, including weekends and holidays
Ability to stay enthusiastic and perform well when busy.
Ability to work outside, on your feet, in all weather conditions for long period of time.
Willingness to work 35 to 40 hours per week (full-time)
Ability to communicate effectively in English
Ability to pick up additional shifts depending on business volumes
Accountability, responsibility, and punctuality
Enthusiasm, with an engaging personality and exceptional communication skills
Ability to maintain a professional presence in the workplace and adhere to our appearance standards
High understanding of the importance of Safety in the workplace
High school diploma
Ability to stand without sitting for extended periods of time
Doing what you love comes with great benefits for you and your family:
Free Ski passes for employees and eligible dependents
Discount lift tickets for friends and family
Free ski lessons
Daily $5 employee meal
Discounted food and gear
Medical, dental, and vision benefits plans (full-time positions) after achieving 1500 hours with the company
Training and professional development
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 295508
Company: Whistler Blackcomb –
Company Location: Whistler, BC