Scheduler

Description:
We are seeking a scheduler in our Omaha, NE branch. We are looking for someone who is highly organized, detailed oriented, and an energetic team player.

Why join our team?

No experience needed!

Great attitude and team oriented!

On the job training!

Learn new things and/or expand your knowledge!

Professional environment!

Be recognized and rewarded for high achievement!

Work to protect the environment and create beauty outdoors!

Starting pay $17.00 + per hour based on experience!

. Requirements:
Responsibilities of the Job:
Establish a positive rapport with existing and potential customers through inbound and outbound calls

Communicate effectively, professionally, and apply a positive customer service attitude

Accurately enter customer requests and information into the customer database

Effectively communicate with staff in other departments and branches to ensure each customer’s needs are met in a timely and accurate manner

Ability to help resolve ongoing customer issues

Organize and coordinate crew schedules to ensure the most effective use of labor force to meet customer and company requirements

Consistently maintain current, broad knowledge of Ryan Lawn and Tree products, policies and procedures

Confirm new or retain customers through identifying customer concerns and selling the value of our services. Provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features and benefits of their services, and be able to ask for the sale

Adaptability: Effectively manages and supports changes to processes and procedures; Adjusts work habits to meet the demands of the call volumes

Preferred Qualifications:
1-3 years previous customer service phone experience in a fast-paced environment

Scheduling experience is a plus

Critical thinker: Able to problem solve and make sound decisions quickly

Detail Focused: Able to process customer requests efficiently and accurately

Excellent communication skills: Able to clearly communicate in both written and verbal contexts with internal and external customers

Ability to work independently and as a member of a team

Must have strong administrative, computer, organizational and detail skills.

Personal Leadership: Successfully manages all expectations to maximize productivity and personal achievement; sets goals and works to achieve measurable results which align with the needs, priorities and goals of the company

Ability to manage multiple priorities

Work Hours: Monday through Friday, 9:00am to 5:30pm. Saturday hours may be required during peak seasons