Overview

Senior Customer Care Success Representative Jobs in Portland, OR at Saxco International


Title: Senior Customer Care Success Representative

Company: Saxco International

Location: Portland, OR

What is a Sr. Customer Care Success Representative?
As a Sr Customer Care Success Representative, you are passionate about providing an exceptional experience for our customers. You will be primarily responsible for providing superior service in a dynamic and evolving work environment. Reporting to the Customer Care Success Manager you will be responsible for the organization’s strategic accounts assigned to you by providing the best possible experience for the customer and by working with the internal functions to deliver on time and in full.
Responsibilities:
Be the primary contact for your customer’s account, transactional, and procedural queries.

Provide the highest level of customer service and professionalism as a representative of Saxco within our strategic accounts
Partner with our strategic accounts and account managers to provide exceptional service and timely information on all customer queries
Resolve customer requests that you are accountable for and interface with other parts of the organization, as needed
Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external stakeholders
Maintain up-to-date knowledge on Saxco products, services, policies, and procedures to provide accurate and complete information to both internal and external customers
Independently make decisions on behalf of the customer, with an impact on our business, and communicate those decisions effectively
Be the Liaison between sales and Saxco in all matters pertaining to your customer accounts
Actively participate in building a supportive team environment that fosters positivity and engagement

Your Qualifications:

Post-secondary education preferably
A passion for delivering great customer service and desire to be part of a team that succeeds and be willing to do your part to ensure that success
Possess significant experience and knowledge in Saxco systems, products, and internal processes; with the ability to make decisions in the best interest of the Company on an independent and regular basis
3 to 5 years of experience in a customer success role, in a fast-paced distribution environment preferably within the agricultural, food service, or packaging industries
Liaison between customer and Saxco in the development of forecasts and strategic vision for inventory recommendations and just-in-time deliveries
Execute to terms of contracts and communicate internally contractual requirements for your accounts
Proficiency, in both written and verbal English is a requirement
Excellent communication skills, listening and writing skills combined with a genuine desire to serve the customer
Ability to accurately maintain orders and delivery schedules
Be a self-starter that leverages opportunities to improve your skills and capabilities that you can utilize to build your personal brand
You can easily navigate between different computer applications and multi-task while having a great conversation with customers
You can problem solve and work well under pressure
Be part of various continuous improvement teams and provide input to Saxco process as well as customer needs

Equal Opportunity Employer:
Saxco International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Disability Accommodation
Applicants with disabilities may be entitled to reasonable accommodations, absent undue hardship, under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity for qualified individuals with disabilities and will enable them to perform their job duties. This may include appropriate adjustments or modifications of employer policies. Please inform Saxco’s personnel representative if you need assistance completing this application or otherwise believe you need accommodation regarding the requirements set forth in this job description because of a disability.
Religious Accommodation
Applicants with sincerely held religious beliefs, observances, or practices may be entitled to reasonable accommodations, absent undue hardship, under Title VII of the Civil Rights Act of 1964 and certain state and local laws if the applicant’s religious beliefs, observances, or practices otherwise conflict with requirements set forth in this job description. Please inform Saxco’s personnel representative if you believe you need accommodation regarding the requirements set forth in this job description because of a sincerely held religious belief, observance, or practice.

Management retains the discretion to add to or change the duties of the position at any time.

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About Saxco International