Senior Customer Support Advisor Job at IQVIA – in Stafford
UK remote based
Act as the team leader, working closely with the Manager – Client Services contributing to the direction of the support service, line management duties for a team of individuals as well as supporting a small portfolio of clients.
Provides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Contributes to meeting client satisfaction objectives. Develops modules and low level designs while monitoring technical quality standards of onshore / offshore developers.
- Assists with the review and analysis of client requirements/problems and proposal development.
- Develops detailed documentation and specifications.
- Performs basic quantitative or qualitative analyses to identify issues and develop solutions.
- Assists Analysts and Consultants in design and structures of presentations.
- Develops a basic knowledge of services and consulting methodologies and the pharmaceutical/healthcare/life sciences industry.
- Develops an awareness of IQVIA technology solutions and how they would be utilized in client scenarios.
- Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.
- As a business analyst, validates the client deliverables and directs the work of an offshore project team.
- 3-5 years of related experience Req
- Works willingly and effectively with others in and across the organization to accomplish team goals.
- Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external/internal influences on decision making, growth and decline.
- Knowledge of consulting methods, tools and techniques, related to one’s functional area.
- Knowledge of current events and developments within an industry and major competitors.
- Knowledge and understanding of the marketplace.
- Knowledge of professional/trade associations, key people and companies.
- Effective time management skills.
- If you’re not a EU citizen you must have a resident visa or a permanent visa.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
Company: IQVIA –
Company Location: Stafford