Senior Manager, Insurance Operations Jobs in Tempe, AZ at Oscar Health Insurance Co
Title: Senior Manager, Insurance Operations
Company: Oscar Health Insurance Co
Location: Tempe, AZ
Salary: $100K – $150K*
Category: Finance & Insurance
Hi, we’re Oscar. Were hiring a Senior Manager to join our Insurance Operations team in our Tempe office.
Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.
About the role:
The Insurance Operations team is entrusted with several business units that all come together to enhance the experience of our Members and Providers across the states and markets in which we operate. We are rapidly scaling our operations and we are looking for experienced leaders to help drive that effort. When you come in, you will help lead back office operational functions in building best-in-class lean processes, managing cross-functional stakeholders, and leveraging technology to drive automation, speed, and quality. You will lead a strong team of high performing individuals to ensure they have the necessary support, and are empowered to continue to move the needle for our members and provider partners.
Collaboration is the key to our growth and this role will interact heavily with all of the key stakeholder functions at Oscar including the Risk, Network, Clinical, Concierge, Population Health, Product, Engineering, Finance, Legal, and Compliance teams. Ideally, you have remarkable experience leading a tech-driven service organization and a notable track record of improving operational metrics and customer experience. Additionally, you must be a systematic thinker and just get things done. Experience in owning, driving and improving operational processes is a must.
You will report into the Director of Insurance Operations.
Develop a thorough understanding of the operations ecosystem (incl. the underlying technology) as well as current strengths, weaknesses, and gaps
Participate in OKR / KPI planning – Set aggressive and meaningful goals, then empower the team to achieve them
Embody Oscars vision of customer-orientation and lean production
Engage and successfully lead the current members of the team
Build relationships with cross-functional company stakeholders (youll be collaborating with a wide range of teams, as well as the Oscar leadership team)
Lead the team to build and implement measurable, repeatable, scalable, and predictable processes
Drive continuous improvement to enable the organization to scale efficiently and effectively
7+ years of operating experience, leading teams in a complex environment, with a track record of consistent quality and efficiency improvements
Strong sense of urgency and a bias for action; you thrive in fast-paced environments
Ability to thoughtfully succession plan and manage talent – build, coach, and develop elite teams
Highly systematic thinking as demonstrated by prior work or experience (lean operations, consulting, MBA, project management, etc)
Experience improving workflows and building teams that scale, implementing large-scale process improvements, and utilizing a lean / efficient management approach
A strong technical aptitude as well as strong Excel and an understanding of SQL based operations
Experience successfully running a large team of front-line operators
Strong interpersonal interactions (e.g. partnering, conflict management, consulting, etc.) and open to giving / receiving constructive feedback
Strong ability to influence other…