Senior Product Manager Jobs in Columbia, MD at Authority Brands

Title: Senior Product Manager

Company: Authority Brands

Location: Columbia, MD

Salary: $100K — $150K *

Category: Business Services

Job Description

Be an expert with respect to the core product and competition

Fully support customer conversion and transition to the new platform and establish product ownership

Act as the practice management software Subject Matter Expert and single point of contact to support system conversion, data integrity, anticipate and address system issues early, and work directly with users to fully utilize the software / core product

Provide training to corporate team and Franchise Owners on practice management and other software for smooth conversion and adoption / usage

Develop, analyze and reports on system data within the practice management system and other software that supports the goals of the organization

Manage integrations and vendor relationships for successful use and implementation of practice management software

Manage data migrations for existing Franchise Owners to the new practice management platform

Apply product expertise to triage customer issues; duplicate problems, perform root cause analysis, provide feedback and update knowledge base to aid with customer engagement and problem resolution

Analyze customer feedback, reported issues, product and helpdesk data to improve upon support

Act as the brand liaison to holding company IT group

Maintain system configurations and adapt them as health care industry needs evolve

Support definition of the product strategy and roadmap

Deliver MRDs (Market Requirements Document) and PRDs (Product Requirements Document) with prioritized features and corresponding justification for organization adoption and implementation

Work with external third parties to assess partnerships and licensing opportunities

Run beta and pilot programs with new products ideas and samples

Act as a leader within the brand

Work Experience

Required Experience:

Minimum of 7-10 years in Product Management and Operations Roles

Healthcare experience, working with clinical data; understanding of HIPAA and electronic visit verification

Experience with large systems implementation, customer conversion, product adoption and customer success

Demonstrated success defining and launching excellent products

Technical background, with experience in Franchise Systems and data analysis

Knowledge, Skills, and Ability:

Technical background, with strong experience in data analysis, product enhancements, vendor management and backlog prioritization

Excellent written and verbal communication skills

Excellent teamwork skills

Proven ability to influence cross-functional teams without formal authority

Ability to work effectively and cultivate strong relationships across all levels of the organization and with external parties

Ability to succeed under pressure, set priorities, and meet deadlines in a rapid-paced environment

Comfort with ambiguity, frequent change, and unpredictability

Ability to anticipate risks and devise solutions in the moment

Self-motivated with a positive attitude

Knowledge of Microsoft Suite specifically Microsoft Excel and Pivot Tables

Demonstrated passion for customer and product quality


Bachelor’s degree / Master’s Preferred

Undergraduate degree in Information Systems or related field and 5-7+ years of related work experience a plus

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Valid through: 6/3/2021


About Authority Brands