Senior Services Specialist – Front Desk Job at Forsyth County, GA – 4.1 in Cumming, GA

Job Description

Job Summary

This position is to staff the front desk at a traditional senior center requiring good people skills as well as technology and customer service skills. It will be based at Charles Place, located in central Cumming. It involves working with software systems to register participants for programs and to maintain a participant database; data entry is a daily job task. It will also involve calculation and collection of fees and completing a daily financial record. Services will be provided to in-center older adult participants, those calling in, and those registering on-line. A mix of computer work, phone work, and in person communication is required.

Prepares or completes various forms, reports, correspondence, client reports, waiting lists, referral forms, registration forms, or other documents.

Receives various forms, reports, correspondence, referrals, maps, medical resources, product instructions, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing or other computer programs.

Communicates with supervisor, employees, students, volunteers, other departments, clients, passengers, the public, community agencies, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.


Performs general/clerical tasks, which may include answering telephone calls, making copies, sending/receiving faxes, filing documentation, picking up or delivering mail, or conducting visitor tours of senior center.

Assists with senior center activities and special projects as needed; serves as escort on day trip outings as needed.

Provides assistance to the home delivered meals and daily lunch program, which may involve work in the kitchen or food pantry occasionally.

Performs other related duties as required.

Minimum Qualifications

High school diploma or GED; supplemented by one (1) year previous experience and/or training involving senior program administration, working with senior citizens, office administration, and experience in specific area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license.

BENEFITS PROVIDED BY FORSYTH COUNTY TO FULL-TIME EMPLOYEES: Personal Leave Accrual Personal leave shall be accrued as follows: 0 – 1 Year – 12 days per year – 3.68 hours per pay period 1 – 4 Years – 20 days per year – 6.16 hours per pay period 5 – 14 Years – 25 days per year – 7.70 hours per pay period 15+Years – 30 days per year – 9.24 hours per pay period Observed Holidays New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving (2), and Christmas (2). Medical InsuranceThe Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente. Aetna Choice POS II – $2000 Individual Deductible (Basic Plan) Aetna Choice POS II – $1000 Individual Deductible (Plus Plan) Kaiser Permanente HMO- $0 Individual Deductible Dental InsuranceThe Forsyth County Board of Commissioners offers two dental plans from Delta Dental: Base $1,000 Plan Buy-Up $1,500 Plan Vision InsuranceThe vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts. Basic Life & AD&D InsuranceThe Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit. Disability Insurance – Short Term and Long Term100% paid by Forsyth County. Eligibility begins date of hire. Short Term Disability – 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks. Long Term Disability – 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation). Additional Life Insurance and AD&D Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children. Retirement Plan (401K) Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire. 6 mos to 3 yrs – County matches 100% of a max 5% of employee gross contributions 3 yrs to 10 yrs – County contributes 5% of base salary & County matches 100% of a max of 5% of gross employee contributions Over 10 yrs – County contributes 5% base & County matches 100% of a max of 5% of gross employee contributions & County matches 50% of next 5% of gross employee contributions

About Company

Company: Forsyth County, GA – 4.1

Company Location:  Cumming, GA

About Forsyth County, GA - 4.1