Senior Support Engineer Job at SAP in Newtown Square, PA
Work Area: Customer Service and Support
Expected Travel: 0 – 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Original Posting Date: 1/27/2020
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Location: Newtown Square, PA (& various client sites nationwide)
Purpose and Objective: SAP America, Inc. seeks a Senior Support Engineer at our Newtown Square, Pennsylvania location (& various client sites nationwide) to be responsible for Application Process Design and Implementation to define customer process model and execute discovery workshop.
Expectations and Tasks: Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Support Integration and Development (including Validation). Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape, and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Support Application Lifecycle Management; Setup the project and production landscape; and Setup the software logistics, provide user access and introduce security aspects. Support Data Migration; Setup the migration landscape and migration tools; and Implement rules for mapping and technical, rule-based data quality measures. For RunSAP Like a Factory / Transition to Operations: Define the customer target operational model; Design and implement application lifecycle management; Integrate new business solutions or technical components into operation; and Setup or optimize operation control center. Support Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). 40% travel required to various client sites nationwide.
Education and Qualifications/Skills and Competencies: Bachelor’s degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 5 years of experience required. The company will also accept a Master’s degree and 3 years of experience.
Work Experience: Experience must involve 3 years in the following: SAP S4HANA Retail debugging, error root cause analysis, performance optimization; solution review and gap filling; SAP Fashion Management Solution (FMS) debugging, error root cause analysis, performance optimization; solution review and gap filling; SAP ERP Sales and Distribution debugging, error root cause analysis, and performance optimization; SAP ERP Material Management debugging, error root cause analysis, performance optimization; solution review and gap filling; and SAP Master Data Governance (MDG) debugging, error root cause analysis, performance optimization; solution review and gap filling. 40% travel required to various client sites nationwide.
Travel: 40% travel required to various client sites nationwide.
Internal use only: reference code lhrs4262
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EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Company Location: Newtown Square, PA