Senior Systems Engineer Jobs in Remote at Green House Data

Title: Senior Systems Engineer

Company: Green House Data

Location: Remote

Salary: $100K – $150K*

Category: Enterprise Technology

Job Description

The Senior Engineer is responsible for providing high-level technical assistance, leadership and ensuring service and support is provided to clients providing an excellent customer experience with Green House Data. This Senior Engineer is responsible for but not limited to; architecture design and recommendation, implementation, troubleshooting, analyzing and maintain the IT Infrastructure and managed services of internal and external customer environments.

We are seeking a strong Engineer candidate who can help evolve our managed services portfolio and deliver excellence to our clients. This is a unique role the involves both managed services and delivery engineer roles. Your ability to move across multiple disciplines while providing technical leadership to our team(s) key to the success of this position.

This position is remote with occasional travel.

General Roles and Responsibilities:

Must exhibit Excellent customer facing communication and passion for customer success

Ability to help build next generation operational process to support managed service offering

Deploy manage, test, upgrade and integrate Windows components and services, such as AD, DNS, SQL etc.

Experience with VDI, including design, implementation, and maintenance.

VMware management, troubleshooting, experience with vCloud, vCenter, vMotion and Storage vMotion is a plus.

Linux administration to include deploy, manage, upgrade and troubleshoot.

Consult with clients on problem areas, be that configuration, performance, security, etc.

Ensure customer uptime by managing backup, recovery solutions, especially Avamar and VeeamHandle escalations from the service delivery team for a variety of client issues.

Continuously training and educate engineering staff to improve our ability to rapidly respond to client needs

Consult internal teams on evolving client requirements based on changes in the telemetry of their environment

Consult with the product team on enhancements to products and services based on intimate familiarity with client environments.

Communicates effectively with internal teams with regards to events and changes transpiring at client sites.

Participate in rotating “on-call” schedule with other members of the team.

Delivery Engineer Role:

Direct responsibility for the success of implementation delivery, in partnership with the delivery manager – Green House Data products and services

The role of delivery engineer is a senior advisory role and you will be responsible for directing other GSC and/or infrastructure team members on SME tasks assigned to team members

Prepare and deliver presentations to customers on technical subjects; demos, end-user and administrative training – onboarding customer to our support and/or managed services

Develop planning of project, design and implementation documentation for assigned projects; including, but limited to word documentation, templates, spreadsheets and diagrams

Demonstrated ability to delegate and follow through

Team player

Have a consulting mindset (customer-centric prospective)

Assist in the development of standard planning documentation and templates

Responsible for successful customer and internal on-boarding of new customer, services and/or products to our support and managed service team managers

Responsibility for communication and updates to delivery manager and/or customer

Ability to facilitate feedback to managers and product owne…


About Green House Data

Green House Data is a data center services provider headquartered in Cheyenne, Wyoming. Cheyenne is home to a campus with 45,000 square feet of data center space, administrative and technical support offices. The company has additional data center locations in Washington, Oregon, New Jersey, and New York, with sales and marketing offices in Laramie and in Denver, Colorado. In 2007, three friends hatched the idea for a data center powered exclusively by renewable energy over coffee and soon after began the process of retrofitting a former office building to provision 3000 square feet of colocation space. By March 2012, Green House Data had doubled the footprint in the Cheyenne location, added cloud hosting products, and expanded its footprint to the west coast. In December 2013, an east coast expansion was announced, and by August 2013, the company had broken ground on a new facility in Cheyenne. The second Cheyenne location officially opened on July 30, 2014. In September 2014, 1547 Critical Systems Realty and Green House Data announced that the company would be an anchor tenant in a redevelopment at 1 Ramland Road in Orangeburg, New York. In April 2015, the company acquired FiberCloud, a Seattle, WA based provider of colocation, cloud hosting, and other data center services. With this acquisition, Green House Data added three data centers in Washington state, as well as nearly 20 employees and several hundred customers.