Overview

Service Engineer Job at Blaser Swisslube – in Hasle, BE

Job Description

Since 1936, Blaser Swisslube has stood for lubricant solutions that offer measurable added value and are gentle to people and the environment. The family-owned Swiss company develops, produces and sells a comprehensive range of metalworking fluids for a variety of industries. With a team of application experts, customized services and excellent products, Blaser Swisslube helps manufacturers fully capitalize on the potential of their machines and tools and turn the metalworking fluid into a key success factor – a Liquid Tool.


To supplement the sales and service department, we are looking for a full time Service Engineer in the Wichita, Kansas area.

Service Engineer

Tasks, responsibilities, and competencies

Assigned customers – support the recruiting process, retain, and recover)

– Assist in networking and retaining relationships with strategically important prospects

– Start up existing or new systems either solely or in cooperation and coordination with distributor sales organization, including, but not limited to, the cleaning and preparing of new or current machines

– Practice VBSS techniques along with acknowledging visit through documented communication to the customer stating mutually agreed objectives and POA

– Measure and document productivity gains and improvements (input & output)

– Train operators on proper use of products

– Maintain and expand relationships within assigned accounts (retain)

– Provide hands-on customer service and support

– Monitor and evaluate product condition and recommend POA

– Troubleshoot and recommend POA, with support from Applications (recover)

– Assist Area Managers in field situations as per the instructions of the District Manager

– Handle special projects assigned by District Manager

– Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as per assignment of Sales Director

– Participate in Sales Meetings

– Perform other tasks as assigned by Management

Field Testing – where applicable in the district

– Manage field test accounts as per instructions and guidance of Sr. Application Engineer

– Start up machines with BSL test products at assigned field test accounts

– Regularly visit field test accounts to measure and monitor test product performance

– Generate and complete necessary documentation, track progress

– Manage customer expectation and expectation of BSL as it relates to field test accounts

– Build and maintain trust based relationship with field test accounts

– Communicate with field test customers on status, coordinate start ups etc.

– Prepare presentations and report field test results for each individual test product

Market Intelligence:
– Utilize company CRM system for visit reports, scheduling, managing activities and contacting management

– Assist with and attend tradeshows and open houses as per assignment of Sales Director

Requirements

– Residing in Wichita, Kansas area

– Experience in Metalworking Industry

– Basic Knowledge of machining processes, materials and tooling preferred

– Computer literate with typying ability, MS Outlook, MS Office, CRM software (Microsoft Dynamics or other)

– Good knowledge of English language (oral and written)

– Good presentation and communciation skills

– Positive attitude, self-motivated, and goal oriented

– Capable to handle multiple tasks, reliable

– Well organized, hands-on attitude

– Ability to lift 40+ pounds and perform moderate or higher physical activity

– Ethical and moral business practices

– Willingness to travel (domestically), for customer or distributor visits and in – person Sales Meetings

Your Benefits

We offer you a demanding and varied position as part of a motivated team. Blaser Swisslube believes in an open, trust-based culture with an excellent benefit package including generous health insurance benefits, 401k, and paid time off.

Apply online

About Company

Company: Blaser Swisslube –

Company Location:  Hasle, BE

About Blaser Swisslube -