Service Point Advisor Job at DHL Express – in La Réunion

Job Description


France-Réunion | Full-time | Permanent | Standard



Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

To assist walk-in customers in a prompt, professional and courteous manner and to ensure that Customer Service administrative tasks are completed on a daily basis. Maintaining the existing customer base by building customer loyalty through an efficient service, effective problem solving and customer care, maximizing all potential opportunities for shipment and revenue growth.

Key responsibilities

Ensure that when cash is taken in at reception, a cash control sheet is completed / updated immediately after cash is received

Ensure that accurate banking of cash is completed on a daily basis

Responsible to send all banking slips and records to the Finance Department upon completion of banking and updating of cash control sheets.

Ensure that all shipments on hold at reception are scanned every morning, customers to be advised daily that their documents/shipments are awaiting collection

Responsible for messages to be recorded on a service alert stick daily

Responsible to conduct security inspections on all of walk-in and account shipments every day

Ensure that no unauthorized people enter the building.

Responsible for issuing visitors with a visitors badge when signing them in at reception

Responsible and accountable for generating direct revenue with the Service Point

Ensure the correct solution is provided to the customer’s enquiry and propose the most appropriate DHL offering to the customer

Responsible to match customer needs to service offering by understanding the needs and recommending the appropriate services ensuring the DHL service and revenue targets are achieved

Ensure that agreed targets are achieved whilst providing a quality service to all customers

Follow GSOP at all times

Ensure quality is integrated into the business at all times

Assist supervisor / manager with daily tasks as required

Ensure that all customer details/requirements are captured accurately onto the relevant systems

Position requires flexibility. Although based at one location, this position requires that should the need arise, you will be assigned to another service point locations as and when operational requirements dictates

Minimum Requirements

Education & experience

Previous courier / airfreight experience

Customer service experience

DHL systems experience / knowledge

Knowledge of customs procedure

Valid driver’s licence

PC literary

Fluent in English and French (both written and spoken)

Ability to work under pressure

Ability to work in fast paced environment

Problem solving skills

Communication skills

Customer-focused mindset

We are looking forward to your application.

Posting Legal Entity DHL International Reunion SARL

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About Company

Company: DHL Express –

Company Location:  La Réunion

About DHL Express -