Site Operations Manager Job at Sodexo – in Rochester

Job Description

A great opening for a highly experienced IFM professional with excellent leadership skills has become with one of our high-profile Client sites in Rochester Kent. Outstanding stakeholder management skills as well as proven track record in Hard and Soft facilities management are a must.

We offer a great team, prestigious contract, salary of £55,000 – £58,000, operational bonus, flexible benefits fund, Sodexo employee benefits and excellent development and progression opportunities within the company.

Role Responsibility

Effective ownership to manage the quality and compliance of all services provided across site. To interface with Service Leads, supervisory team and Clients to ensure all service standards are met or exceeded.

Ensure that all Safety, Compliance and Quality processes are followed, and gaps identified and escalated to resolution.

To be single point of contact with Site Level Client for all queries relating to service delivery and development of the service offer.

Identify and progress growth opportunities in line with Account Strategy and to support Client Business needs.

To control and monitor financial performance of designated area, in line with pre-determined Cluster aligned budgets.

To manage M&E and Soft Services to ensure a high level of customer satisfaction

To establish and maintain relationships with individuals at all levels within the business and the client organisation

Manage a team of 42 staff across Hard/Soft Services and Project Management.

Responsibility for developing and maintaining strong working relationships with our Customers, identifying and initiating innovative service delivery excellence methods which are in line with our customer’s wider business objectives

Accountable for the effective budget management and financial planning/forecasting of the site(s).

To liaise with customers and stakeholders in the design, preparation and implementation of selected project work and minor works, i.e. planning, estimating, commissioning, budget control and change management

To coordinate the response to formal Quality/Compliance Audits performed by either the client organisation, External regulatory authorities and or Sodexo Internal Audits.

The Ideal Candidate


Hard Services / Technical Maintenance Management Background.

Authorised Person in HV/LV

Demonstrate experience of working in a similar role within the service industry at a comparable level

Good Commercial and communication skills, must be able to demonstrate effective verbal and written communication

Management knowledge of health & safety and food safety

Able to work on own initiative within a team environment

Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

Proven experience in an integrated facilities management role covering Hard, Soft and Catering Services

Able to demonstrate attention to detail and adherence to standards

Analyse problems analytically, develop opportunities and implement innovative solutions

IOSH qualification or equivalent – Completion of internal SHE online training to IOSH mandatory

Desirable, but not essential

Proven experience of managing client relationships

Proven track record of leading, managing and developing a team

CIEH level 3 qualification or equivalent

HNC or HND in Hard Services or equivalent business management qualifications

About Company

Company: Sodexo –

Company Location:  Rochester

About Sodexo -