Social Media Officer Job in Sydney NSW at NSW Government -Transport For NSW –

Organisation/Entity: Transport For NSW

Job Category: Information & Communication Technology

Job Location:
Sydney, NSW, AU, 2000

Job Ref No: 80471

Employment Type: Fixed Term Full-Time

Salary Range: $108770.0-$121822.0


The Division

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The Opportunity

Right now, we have an exciting opportunity for a Social Media Officer to join our Social Media & Campaigns team based in Elizabeth Street, Sydney.

The primary purpose of this role is to support social media capacity and capability across Transport for NSW to increase customer engagement with a focus on Transport values, key themes and business objectives.

Please note that this role is a fixed term full time contract till Nov 2023. TfNSW offers flexible working arrangements with a balance of office and work from home options.

What you will be involved in,

Provide timely and accurate information to customers via approved social media channels to support customers in planning and completing their journey

Content strategy and creation, including ideation, planning, copywriting, and visual direction to create informative and engaging communications.

Provide weekly and incident reporting to business units to inform key decision making

Monitor social media to identify customer issues and develop appropriate and timely responses

Prioritise and escalate customer feedback for potential significant issues to the branch or other business units for investigation and resolution

Monitor social media to identify positive customer feedback to the appropriate business unit for acknowledgement and reporting

About You

Tertiary qualifications in related discipline.

Demonstrated experience in the provision of social media content, including Facebook, Instagram, Twitter, YouTube and LinkedIn.

Developing and administering social media content that is designed to engage users and create an interactive relationship between consumers and the company.

Knowledge of Facebook’s advertising platforms

Understanding of graphic design/photoshop principles.

Ability to work shift work and extended hours at short notice.

You will have demonstrated experience managing multiple tasks with strong communication and interpersonal skills

Experienced in creating a range of highly engaging written and verbal content.

You will possess experience in building and maintaining effective working relationships with internal and external stakeholders alike.

Want to know more?

Please click here to view a copy of the position description.

Salary and Benefits

The salary for this position is Grade 7 ($108,770 – $121,822) per annum plus superannuation and leave loading.


Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future transport infrastructure and services over 40 years.

Be a part of something big. Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

How to apply

To apply for this position, please submit a resume and address the questions within the application.

Need help?

For more information on how to apply for a role in the NSW Public Sector please clickhere.

Close date: 11.59 pm on Thurs 1st Dec


Job Segment: Graphic Design, Social Media, Work from Home, Advertising, Media, Creative, Marketing, Contract

About the Company

Company: NSW Government -Transport For NSW –

Company Location:  Sydney NSW

Estimated Salary:

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About NSW Government -Transport For NSW -