Solutions Consultant – Digital Experience Job at Adobe – in Johannesburg, Gauteng
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
At Adobe, our mission is to change the world through digital experiences. Only Adobe gives everyone — from emerging artists to global brands — everything they need to design and deliver exceptional digital experiences. We create the technology that enables compelling, immersive digital experiences. Experiences informed by insights, supported by data, and brought to life through beautiful, powerful creations.
As a Solution Consultant, you will be immersed in an exceptional work environment that is recognized globally as one of the best places to work. If you’re looking to build your career, Adobe’s the place for you. Every day, we get to work with some of the most creative, analytical, authentic and inspiring people and brands in the world to help them achieve their missions.
As a Solution Consultant, you will be a part of the customer-facing Solution Consulting team within our Digital Experience Business based in South Africa. Beyond specific opportunities in each role, you will also learn about the Adobe Cloud business and develop your network as you collaborate with teams across Adobe, including Sales, Marketing, Product, and Professional Services.
What’s a Solution Consultant to Adobe: An Adobe Solution Consultant enables the sales team in closing large scale digital marketing opportunities. Our team helps drive the sales process to a technical win by translating the technology into business value for the customer. Solution Consultants deliver value by identifying and understanding customer’s business requirements, showcasing solutions and use cases to solve customer requirements, mapping Adobe solutions that drive value and resolve customer requirements, and supporting customers in understanding and accelerating value.
As a Solution Consultant, you will become an integral part of Solution Consulting function, supporting both internal initiative and client facing engagements. Key area of the role will be to support the Renewals team to help customers better understand the value of the solutions and run key adoption workshops. This will help to ensure we have a high retention rate for the clients and ensuring the customer is getting the maximum value from their investment in the Adobe solutions
For internal initiatives, you will:
Drive ad-hoc and regular reporting of activities, win/loss analysis and insight into the efficiency and effectiveness of Solution Consulting and Sales
Work on discrete projects to drive best practice sharing, across the regional teams
For client engagements, you will:
Perform research and analysis on client and industry trends
Build customer journeys for sales presentations
Support the development of presentations for key clients
Run Adoption workshops
Assist CSM with Renewal discussions and support for solutions with clients
Developing and driving a customer retention program
Bachelor’s degree or higher (or equivalent working experience)
Experience working in MarTech, preference is working around the CMS space but will extend out to marketing automation, DAM, personalisation technology, Web analytics, CDPs and DMPs.
Basic understanding of data manipulation, SQL and database design.
Understanding of technology landscapes, e.g. OLAP, Data Mining, RDBMS, CRM Tools, Digital Marketing and Social
Exceptional analytical and quantitative problem-solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations
Familiarity and experience with Microsoft PowerPoint, Word, Excel, and SharePoint
Ability to communicate complex ideas effectively verbally, through presentations, and in writing
Strong interpersonal skills with ability to work effectively with people at all levels
High degree of intellectual curiosity and ability to absorb concepts quickly
Well organised with the ability to prioritise tasks and manage time effectively
A flexible, pro-active “can-do” attitude
Demonstrated passion for digital experiences and/or cloud technology
Desirable but not essential:
Experience with Adobe products (Creative Cloud, Experience Cloud, Document Cloud)
Experience with Salesforce for reporting and dashboard development
Experience creating digital/brand/media strategies along with a practical understanding of the technologies and tactics necessary for execution
Knowledge of one of the following industry groups: Financial Services, Healthcare, High Tech, Media & Entertainment, Retail & CPG, Telecommunications, Travel & Hospitality
Company: Adobe –
Company Location: Johannesburg, Gauteng