Spanish Customer Support Agent Jobs in Kraków – Poland at Wordwatch ( DataFeedwatch ) Inc.
Title: Spanish Customer Support Agent
Company: Wordwatch ( DataFeedwatch ) Inc.
Location: Kraków – Poland
Type: Full Time
Position: Spanish Customer Support Agent (Krakow)
DataFeedWatch is a Data Feed Optimization tool for web shops that enables merchants to advertise their products on Google Shopping or Comparison Shopping Channels. DataFeedWatch imports a file with all product data from a store and enables merchants to create and optimize feeds and advertising campaigns for 1000+ channels in over 35 countries.
We are an international company with headquarters in Silicon Valley in the U.S. and offices in Krakow and Amsterdam. With double digit growth, we would like to expand the Customer Service team in our Krakow office.
Customer Service Agent / Online Marketer
Our Customer Service Agents truly represent our company. They are the ones communicating with our customers and helping them with their every question. They are the ones that will make our customers feel good about our company.
Our Agents are also Online Marketers. They need to be able to advise our customers on the entire online marketing process. How to create a feed that works best on the shopping channels, how to optimize a campaign on Google, how to market in different countries, etc.
A Customer Service Agent is constantly communicating with our customers and our developers on a wide variety of topics:
– Demo and sell our services to interested potential customers
– Detecting technical issues before the customer even knows about it
– Solve and communicate about problems that customers experience
– Advise customers on how to create data feeds
– Advise customers on how to create and manage campaigns on Google and other channels
Agents are communicating via email, chat and on the phone.