Sr. Business Analyst Job at Cognizant in Columbus, OH
we are looking for an Salesforce Business Analyst. This role is responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity. Duties & Responsibilities Consult and liaise with stakeholders to gather and confirm business requirements. Analyze and consolidate information to develop solutions to ensure business requirements are achieved. Collaborate with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts. Provide expert support to key stakeholders in managing system and process changes. Manage setup, generate, and track user stories and sprints in JIRA. Qualifications Essential: Experience facilitating workshops and discussion sessions Experience in creating business cases for technology-related solutions 5+ years of experience with setup and configuration and business analyst experience Excellent knowledge of the full SDLC.Proficient MS Excel, Word, PowerPoint. Experience in setting up and managing user stories and sprints in JIRA. Desirable: Previous Salesforce Implementation experience Salesforce Administrator ADM201 completion (Certification desirable) Knowledge of best-practice sales and marketing processes Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Salesforce Campaign PL3 Required 2 Business Scorecard PL3 Desired 3 Salesforce Analytics & Report PL3 Desired 4 Salesforce Configuration PL3 Required 5 Business Services PL3 Desired * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Company Location: Columbus, OH