Strategy & Insights Consultant Job at Bupa in Vic, Barcelona provincia
VIC – CBD & Inner Suburbs
An exciting 12 Month Fixed Term contract position has become available to develop and enable execution of the most critical reporting and strategic initiatives across Customer Service.
As the Strategy & Insights Consultant you will provide leadership and implementation across reporting automation, and strategic customer-centric insights for performance management amongst Customer Service teams. A key member of the Insights & Innovation team, you will bring customer and data insights, consulting and knowledge services to support the business in delivering transformational change.
As the Strategy & Insights Consultant, you will:
Help drive the Strategic Insights function by collating data and creating actionable insights
Conceptualise and develop reporting automation capability (via Power BI) that adds value and efficiency
Support maintenance of and additions to existing CS Power BI dashboards
Work across various datasets (operational, customer advocacy, speech analytics, quality assurance, compliance, etc.)
Be a data-driven decision-maker, problem-solving pain-points across all (Customer Facing and BOH) processes
Support analysis of monthly financials to AOP, creating a view of year-end outcomes and enabling forecasting of projects-driven savings
To be successful in this role, you will have:
Business qualification (e.g. Finance, Science, Management, etc.)
3+ years external / internal business advisory, or management consulting experience
Experience in contact centre operations or customer facing environment with an overlay of commercial acumen
Experience in statistical & financial modelling, data analysis, forecasting, quantitative & qualitative modelling, tracking and trend analysis
Experience in automating reporting through tools such as Power BI
Be at the heart of helping people live longer, healthier, happier lives. At Bupa, we employ more than 80,000 people globally who are making this a reality. If you’ve got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
Job Posting End Date
Company Location: Vic, Barcelona provincia