Supervisor, Program Support Job at County of Lambton in Sarnia, ON

Job Description

  • Please note: wage rate is under review*

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation’s seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position Overview

The Supervisor, Program Support oversees the provision of clerical and administrative support services to the Ontario Works Department and to the partners of Lambton Shared Services Centre (LSSC). This role also provides a range of support in the areas of technology and finance as it pertains to the delivery of Ontario Works and other related services and programs.

Duties and Responsibilities

Administrative Support:

  • Ensure effective and efficient delivery of clerical and administrative support services
  • Provide day-to-day supervision of Program Support staff.
  • Develop and recommend administrative support policies and practices
  • Prepare relevant reports and statistics for Manager and Program Supervisors
  • Liaise with other departments and LSSC partners on issues related to administrative support


  • Analyze and interpret financial information from various County and Provincial reports
  • Collaborate with Finance department staff in the preparation and completion of provincial subsidy claim submissions and reconciliation
  • Participate in County’s yearly financial audit pertaining to Ontario Works operations
  • Oversee the processing of reimbursements and repayments from various sources
  • Supervise the preparation and processing of accounts receivable and payable along with cash receipting including incoming and outgoing electronic fund transfers
  • Approve travel and claim expenses

Legislative Compliance:

  • Apply Corporate and provincial policies & procedures for records retention and storage.
  • Ensure Third Party information sharing agreements and letters of understanding are adhered to; Investigate and respond to audit inquiries.
  • Ensure adherence to legislation such as Employment Standards Act, Ontario Health and Safety Act, Human Rights Code, union collective agreements and County policies.


  • Serve as an expert in the implementation and use of provincial social assistance system as well as other technologies used to deliver Ontario Works services.
  • Assist with administration of setting up users and user rights for the provincial social assistance system, third party information systems and other technologies used in the delivery of services
  • Use Microsoft Office, Cognos Analytics Reporting, County financial systems and other systems and software required in daily operations
  • Assess and resolve technology issues including liaising with local, provincial and vendor IT support teams.

Human Resource Management:

  • Assist with the recruitment and selection of departmental staff
  • Prepare and deliver performance appraisals and exit interviews
  • Compile an individual development program which includes an orientation period, identification of educational and training needs and auditing of work
  • Follow performance management policy and establish corrective action
  • Monitor staff attendance and schedule workload
  • Review and interpret information in reports to assess individual and team performance
  • Provide supervision to another team in a Supervisor’s absence
  • Ensure adherence to legislation such as Employment Standards Act, Ontario Health and Safety Act, Human Rights Code, union collective agreements and County policies


  • Interact with other social service agencies, elected officials and legal representatives to resolve issues, verify and/or provide information
  • Liaise with other County departments
  • Participate as a member of Provincial working groups as well as staff, community and new initiative committees
  • Deliver team meetings, staff training and discussion groups
  • De-escalate and negotiate solutions in complex situations

Other Job Tasks and Responsibilities:

  • Develop and assist in implementation of new policies and procedures based on changes in legislation, policy and procedure as well as delivery of associated training


  • Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
  • Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position’s Physical Demands Analysis

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: Program Support Staff (8-12)

Indirect Supervision: None

Functional Authority: None


Minimum Formal Education

  • A university degree from an accredited post-secondary school institution with a minimum of 6 credits in accounting, finance and business administration.


  • Minimum 3 years demonstrated administrative experience preferably in a human services setting
  • At least 1 year of demonstrated ability to effectively supervise staff
  • Advanced knowledge of the current provincial social assistance system and other technologies used in the delivery of services.
  • Expert working knowledge of the financial payables, receivables and reconciliation
  • Advanced proficiency with Microsoft Office applications Word and Excel.
  • Working knowledge of Ontario Works and other government and community agencies
  • Sound working knowledge of the organization’s financial policies and procedures preferred
  • Strong interpersonal, leadership, and customer service skills
  • Demonstrated skills in working with all levels of staff in an organization and the ability to work with external groups, agencies, and/or individuals
  • Excellent verbal and written communications skills.

A valid Ontario driver’s license and use of a vehicle.

About Company

Company: County of Lambton

Company Location:  Sarnia, ON

Job Category:

About County of Lambton