Overview

Supervisory Team Lead, Incode Jobs in Lubbock, TX at Tyler Technologies



Title: Supervisory Team Lead, Incode

Company: Tyler Technologies

Location: Lubbock, TX

Salary: $80K – $100K*

Category: Enterprise Technology

Job Description

The Technical Services Team Lead works with team members to ensure delivery of timely and high-quality Technical Services, which may include Technical Support and/or Software Deployment, focused on root cause identification, analysis, prevention, and knowledge transfer.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Lubbock, TX

Travel

0-5%

Responsibilities

Identify and Resolve Technical Issues:

Ability to listen and understand client issues and requests, define problems, collect data, establish facts, and draw valid conclusions.

Independently research, determine the level of urgency, and identify the best solution to each technical issue in a timely and appropriate manner.

Takes ownership for assigned technical issues.

Exhibits the ability to prioritize workload and understands when issues should be escalated to the manager.

Ability to troubleshoot escalated issues, digging into the root cause, and working with other teams to resolve the issue as needed.

Maintains communication with the client while the technical issue is being resolved.

May travel to client sites.

Acts as an escalation point for team members and works directly with other departments to resolve issues.

Recommends the purchase of equipment when applicable.

Proficient in the use of Support Tools:

Reviews and tests software and hardware as related to routine resolution of technical issues.

Understands how to properly use Dynamics to document and research technical issues.

Trainer/Field Consultant Responsibilities:

Prepares and implements training plans for team members.

Training skills and attributes required.

Leadership Roles:

Contributes to the development of constructive and cooperative working relationships within the team and helps maintain them over time.

May assist in the recruitment of new staff members.

Works with team members helping and assisting as Level 2 support based on a high level of knowledge. Will also work with other department team members as needed.

Conducts one on one meetings with team members to discuss performance and correct poor performance.

Conducts yearly performance evaluations of team members.

Approves PTO, sick, and volunteer requests.

Approves time where applicable.

Approves expenses where applicable.

Qualifications

Bachelor, Associate degree, other Technical degree(s) and/or certification(s), or comparable work experience.

Technical troubleshooting experience (minimum of at least 4 years).

Technical degree(s) and/or certification(s) recommended.

Minimum solid review in all areas on performance evaluation.

Provide support on all products.

Demonstrate excellent leadership skills.

Occasional travel to Tyler Care clients.

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Valid through: 6/1/2020

 

About Tyler Technologies