Support Engineer Job at Ungerboeck – in Karlsruhe

Job Description

Company Description

Who We Are:
Interested in joining our team? Here is some more information about us! Ungerboeck provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Ungerboeck is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland’5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Ungerboeck:
We live by the unofficial motto of work hard play hard. Surround yourself with highly motivated co-workers that push you to be your best each day. Ungerboeck offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

Ungerboeck Software is looking to hire talented Support Engineer in our Karlsruhe, Germany office!

Job Summary:
Identify and analyze important issues, find new approaches, and propose solutions to customers in diverse situations.

What does a Supper Engineer do?

Help propel our growing business and act as a key point of contact for customers, responsible for facilitating strong relationships

Develop and deliver solutions by identifying problems, researching answers, and providing advice and assistance accordingly

Take on new tasks/projects and become a highly sought after internal subject matter expert

Educate clients and explain features and functionality of the software application, as well as provide business process advice

Use outstanding customer service to troubleshoot and resolve issues in a timely manner, as well as, provide installation and upgrade assistance

Work closely with development, implementation consultants, sales, product management, IT and quality teams to assure smooth operation and optimal usage of our software systems


Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a cross-functional team environment

Experience with Zendesk would be beneficial

Technology background or strong personal interest in technology

Ability to troubleshoot, recreate and resourcefully solve difficult problems

Great communication skills

Fluent in spoken and written German and/or English

Additional Information

What’s in it for you?

Full benefits & exceptional 401k match

Working in a team of smart, yet down-to-earth marketers who challenge you to be your best everyday

3 weeks PTO, 8 paid holidays, and 2 paid floating holidays per year

Flex Time and Work from Home options

Personal training and on-site gym

Win at life by loving your job

  • All your information will be kept confidential according to EEO guidelines.

About Company

Company: Ungerboeck –

Company Location:  Karlsruhe

About Ungerboeck -