T-Card Services Information Assistant Job at University of Toronto in Toronto, ON

Job Description

Date Posted: 12/22/2020

Req ID: 2430

Faculty/Division: Vice-Provost, Students

Department: Student Life T-Card Office

Campus: St. George (Downtown Toronto)

About us:
Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and T-Card Services.

Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students’ diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

Your opportunity:
The Information Assistant is a key member of the TCard Services team. Working under the general direction of the Manager, the incumbent is responsible for ensuring that all current and prospective students, staff, faculty, long-term guests, as well as other U of T community members and members of the public receive excellent customer service regarding the TCard and associated services and resources.

The Information Assistant verifies user identity and student legal status and produces TCards; orients users to theTCard process and policies; processes payment (VISA/Mastercard/TCard+) for replacement cards where appropriate; responds to inquiries in person, on the phone, and via electronic communications regarding TCard Services; assists with TCard sessions; assists with verifying information on the TCard website and other communication vehicles; provides other administrative support as needed.

Your responsibilities will include:
Responding to enquiries within the defined scope of the role and redirecting as appropriate

Acting as the first point of contact for general enquiries

Maintaining information on digital platforms

Handling fees or fines and issuing receipts on a limited basis

+Essential Qualifications:
College Certificate in office administration or an acceptable equivalent combination of education and experience.

Minimum two years experience in a post-secondary environment, including providing support and information to students.

Demonstrated experience working with Point of Sale machine, data management systems such as MyPhoto or IDWorks, ROSI, and UTORauth.

Proficiency in MS Office (Word, Excel, Outlook) required.

Excellent customer service, interpersonal and verbal communication skills, effective troubleshooting skills (i.e. equipment), attention to detail and high level of accuracy.

Demonstrated ability and interest in working with students.

Ability to exercise sound judgement, tact, discretion and diplomacy.

Must have the ability to work within a dynamic team environment.

Accuracy and attention to detail are key contributes.

Assets (Nonessential):
Familiarity with the University of Toronto, its divisional and registrarial structure, and knowledge of international students.

To be successful in this role you will be:


Possess a positive attitude


Closing Date: 01/23/2021, 11:59PM EDT

Employee Group: USW

Appointment Type: Budget – Term. This is a Term role ending November 2021.

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 04 – $43,147 with an annual step progression to a maximum of $55,179. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

About Company

Company: University of Toronto

Company Location:  Toronto, ON

Job Category:

About University of Toronto