Team Leader Development Support Job at Parramatta City Council – in Parramatta NSW

Job Description

Supportive team and management

Permanent full-time position – 35 hours per week

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

About the role

This permanent full-time position is responsible for leading the day to day operations of a team of Development Support Officers and the administrative management of the Development & Traffic Services Unit.

On a daily basis you will lead and manage staff in a manner that brings Council’s vision, purpose and values alive and ensure that a quality service is delivered by the team.

Commitment to excellence in customer service as demonstrated by an ability to assess, manage and meet internal and external customer needs and expectations.

Implement Council resolutions relevant to the Development & Traffic Services Unit.

Ensure adherence to the corporate standards relating to behaviours and professional standards, as well as correspondence, customer response and customer request management.

Ensure that Council’s corporate strategies are delivered at the customer interface.

Ensure that the delivery of service complies with appropriate regulations.

Manage the Development Support team and report on performance of the services provided by the team.

Conduct audits of tasks within Pathways & Trim to ensure processes and procedures are adhered to.

Provide training to the Development & Traffic Services Unit in business systems and processes.

Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors and volunteers whilst at work, and cooperate with PCC to comply with WH&S legislative obligations.

Ensure EEO, the principles for a culturally diverse society, and Council policies are complied with at all times.

Contribute to improved customer service and organisational effectiveness by proactively contributing to continuous improvement, team culture and commitment to team objectives.

Be a proactive member of the management team of the Development and Traffic Services Unit contributing to continuous improvement, team culture and commitment to team objectives.

About the person

The successful candidate should hold relevant tertiary Qualifications in Business Administration, Frontline Management, Project Management and/or have previous experience in a similar role and be able to demonstrate:

Extensive relevant experience in Local Government/Administration or similar.

Experience in the management of small teams.

Experience in managing the needs of multiple stakeholders.

High level communication, negotiation, advocacy and people management skills.

What’s on offer

We are offering an attractive salary from $84,715.42 p.a. plus Super. City of Parramatta also offer excellent employee benefits which can be accessed by the successful candidate.

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please email Claire Stephens at [email protected]

How to apply

Candidates MUST apply online at https://www.cityofparramatta.nsw.gov.au/about-parramatta/careers and answer the position selection criteria.

Applications close 9pm, Tuesday 28 September 2021 and will not be accepted through any other medium.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol free working environment and employees may be subject to random testing as a result.

City of Parramatta Council embraces diversity and encourages applications from Aboriginal and Torres Strait Islander people, people from Multicultural backgrounds and people with disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

Previous applicants do not need to reapply.

Team Leader Development Support – PD Opens in new window

About Company

Company: Parramatta City Council –

Company Location:  Parramatta NSW

Job Category:

About Parramatta City Council -