Technical Domain Architect Service Now Job at Credit Suisse in Zürich, ZH
Switzerland-Switzerland – Region Zurich-Zürich | Full-time (FT) | Technology [IT] | Job ID 146711
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
The opportunity to join our team as Technical Domain Architect (TDA) where you will be responsible for the architectural support of the Service Management product/tool suite.
You will work closely with various partners and systems and provide support and guidance in the ongoing enhancement of the products & tools to facilitate and support maturing operational and commercial processes.
You will provide end to end product architecture to ensure the detailed design and development remains consistent
Part of your responsibilities are to identify issues between the strategic architecture and vendor solution implementation and come up with solutions to implement and migrate strategies that reduce risk for the platform and organization
You will advise and guide in Technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding
Document reference architectures, design patterns
Work with the TSRM Process Owners to understand workflow process and translate designs to prototypes and perform solution walkthroughs with Process Owner(s) and testing team/s
Provide a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality
Evaluate new features and new capabilities to align to organizational and transformation needs
Higher degree (bachelor) in Computer Science or equivalent work experience
SME in ServiceNow in addition to having 5+ years’ of platform experience
Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects
Thorough understanding of ITIL and common IT Service Management processes
Relevant certifications such as System Administrator, implementation specialist and Application Developer in addition to general experience with ServiceNow
Fluent verbal and written communication skills in English are required. German is a plus
Positive attitude, flexibility, curiosity and interest in working in a fast-paced environment with focus on improvement
Ability to empathize, quickly gain trust and build up effective relationships with IT vendors and seniority levels
Ownership and accountability belong to your DNA. You are able to prioritize and organize workload and resolve complex problems and bring a positive personality and can-do attitude
Are you willing to take up additional responsibilities and to become a respected know-how carrier in our team?
Mr. J. Albinus would be happy to receive your application. Please apply via our Career Portal.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
Company: Credit Suisse
Company Location: Zürich, ZH