Overview

Technical Lead Job at OSIbeyond – in Rockville, MD

Job Description

Position Summary:
The Technical Lead position is a combination of escalation support from the helpdesk (40%) and long-term projects (60%). The Technical Lead provides escalation support and guidance to Tier 2 engineers. In addition, the Technical Lead serves as a client point of contact for projects. The Technical Lead is also responsible for major projects including planning, implementation, and post migration support. The Technical Lead will work closely with the Chief Technology Officer to ensure technical service levels are met, and that projects are completed successfully.



Key Responsibilities and Duties:
Project Manager and Lead Engineer for Cloud Migration and High Level Projects

Respond to customer inquiries, set appropriate deadlines and meet as agreed

Accurately assess customer needs and confirm customer’s understanding of needs

Complete assigned technical and project management tasks with a high level of accuracy and attention to detail

Consistently maintain positive customer relationships that ensure customer satisfaction to promote a culture of world class service

Travel within the Washington DC metro area to client sites to perform high level/project work onsite at a customer location

Engagement with Tier 2 Technical Support Engineers

Receives and resolves service issues escalated from Tier 2 Technical Support Engineers

Promotes a culture of learning and growth for Tier 2 Support Engineers

Maintains a positive attitude towards training others

Works collaboratively with other Senior staff

Serve as overflow support when Tier 2 Technical Support Engineers are at capacity

Participate in the “on-call” rotation and responds to after-hours alerts promptly

Participate in scheduled monthly maintenance (last Saturday of each month)

Actively attends and participates in team meetings as established by leadership

Job Qualifications:
Experience

5-7 years of experience illustrating increasing levels of responsibility

Previous consulting or MSP experience preferred

Knowledge and experienced with Microsoft Cloud including Office 365/Azure

Deep knowledge of Windows Server 2012/2016/2019

Experience configuring and managing firewalls and switches, including setup of VLANs, NAT rules, VPN tunnels

Familiarity with PowerShell scripting and common applications for automating repetitive tasks.

Knowledge of VMware vSphere/ Microsoft Hyper-V (e.g. creating new virtual machines, changing resource allocations, etc.)

Understanding of Linux including ability to install updates, restart services, check logs, basic troubleshooting; ability to install and troubleshoot web-based applications (e.g. LAMP stack)

Knowledge of SQL database and troubleshooting

Education and Certifications

Bachelor’s degree in Information Technology or related field

MCSE (Windows Server or Microsoft Cloud)

Other Skills

Ability to manage multiple tasks and follow-through on assignments in a timely manner

Strong communicator both written and verbal

Strong critical thinking and troubleshooting abilities

Must posses a current and valid driver’s license and vehicle

About Company

Company: OSIbeyond –

Company Location:  Rockville, MD

About OSIbeyond -