Technical Support Engineer Jobs in UK at DXC.Technology
Title: Technical Support Engineer
Type: Full Time
Category: IT/Tech, Engineering
Salary: Salary 30829.39 GBP Yearly GBP 30829.39 YEAR
Location: Hook, Hampshire
DXC Technology, the world’s leading independent, end-to-end IT services company, manages and modernizes mission-critical systems, integrating them with new digital solutions to produce better business outcomes. The company’s global reach and talent, innovation platforms, technology independence and extensive partner network enable more than 6,000 private- and public-sector clients in 70 countries to thrive on change. For more information, visit (Please contact us using the “Apply for this Job Posting” box below)
Housekeeper is a system that provides OFFICAL SENSITIVE, Virtual application hosting environment on multiple deployed points of presence. The system will allow military operations to communicate with and across services and UK agencies as well as with coalition forces.
An Engineer will be based on the DXC site to work locally as well as provide remote support to deployed points of presence.
Required to provide system support and monitoring of servers and application and their associated network on a day-to-day basis. Providing support and on the job training to military personnel as well as guidance and advice on related matters.
The engineer will work under the daily direction of the Operation Manager and weekly under the Housekeeper Service Delivery manager.
High levels of skills are required and system-specific training may be given.
Must be a strong personality, good communication skills; be self-motivated and able to work on their own and in a team in sometimes very difficult circumstances under operational pressures.
Candidates must be UK citizens and have DV Clearance. If not, must be prepared to apply for DV clearance if accepted for the role.
Must be prepared to deploy to remote sites within or outside of UK pending agreements on the deployment.
Strong technical lead and good team player with the ability to work under their own initiative within tight timelines and under operational pressure. To be able to direct and inspire a technical team whilst liaising and coordinating across multiple technical teams. To provide support towards CSI. To be proactive and forward leaning in the delivery of the service and capable to of delivering advice and support to other MoD team members. Capable and comfortable in knowledge exchange with and mentoring of MoD administrators.
Provide 3th line administrator support at Blandford Camo.
To be deployable to other deployed sites within mainland UK if required.
Required to be a SME in the essential areas.
Good communication skills
A strong personality
Liaise with Service Deliver Manager as and when required
To respond to and action incidents as per their prioritisation within Remedy
To respond to and action requests within Service Request Fulfilment
To carry out routine maintenance tasks on the Housekeeper system
To carry out daily system administrative tasks
To operate as part of a close team
To provide local and remote support to MoD administrators
To provide technical support to internal projects
To provide trend analysis of incidents
To provide advice and guidance on relevant issues and requests.
To provide support to the ISOC Director.
To provide technical direction to other technical departments.
To produce Technical documentation when required.
To contribute to the Service Management processes.
To contribute Cont…