Technical Support Operator Job at Bay Alarm in Concord, CA

Job Description

Position Summary:  Provide remote technical assistance to Bay Alarm customers and Bay Alarm employees related to alarm system/access control/CCTV/IP networking/remote panel services including installation, programming, troubleshooting, user operation, etc.  Occasionally assist with Central Station projects such as remote programming for area code splits, acquisitions, etc. Job Duties:  Answer incoming technical support phone calls from customers and employees.  Respond in a timely manner to email requests for technical assistance.

 Troubleshoot alarm systems using remote programming software.  Assist with general IP networking issues, router configuration, port forwarding, etc. using remote access software  Assist with configuration and troubleshooting of Total Connect and other remote panel services.  Support older hardware and alarm systems not installed by Bay.

 Remain current with new products and technologies by attending Bay University classes.  Other duties as assigned. Requirements:  Basic computer skills required – ability to use SBN, Word, Excel, remote programming software etc.  Ability to make use of electronic reference documents.

 Must be able to work independently with minimal supervision.  Basic electronic knowledge and alarm installation and/or service skills required.  Basic networking skills required, DVR configuration, port forwarding, access from the internet, etc.  Customer service telephone skills required.

 Telecom, IP network, and cellular knowledge required.  CA Drivers license preferred.  3-5 years installation/service experience required.  10+ years installation/service experience preferred.

About Company

Company: Bay Alarm

Company Location:  Concord, CA

About Bay Alarm