Technical Support Specialist Full time Job at Dynamsoft – in Vancouver, BC

Job Description

This is an exciting position for new grads who are looking for an entry level position in technical support. It’s also a great position for individuals with strong technical background who’s interested to interact with developers by providing technical support to them.

If you enjoy solving problems, helping customers and being in a stable position we want to hear from you!

This position is responsible for assisting customers with their evaluation of our document imaging and processing SDKs. Our customers include IBM, Lockheed Martin, Intel, Siemens, HP, Seagate, Deloitte, and many more. You will get the chance to work with developers from Fortune 500 companies in building their web/desktop applications.

Primary Job Responsibilities:
Provide pre-sales and post-sales technical support and product education through phone, email and live chat Collect product related feedback from customers and submit them to issue tracking system Demonstrate product functionalities via online meetings Participate in product release tasks, including document writing Negotiate contract terms and close sales to meet revenue targets Provide pricing to customers and follow through Work closely with the R&D team to reproduce and resolve customer issues The ideal candidate will possess:

Familiarity with a programming language (HTML and/or JavaScript is a bonus)

Strong English communication skills

A Bachelor’s degree in computer science or related majors is preferred but not required

An excellent customer service orientation

Ability to work independently

Excellent technical presentation skills

This is a permanent full-time position. New grads are encouraged to apply!

We offer competitive compensation and comprehensive benefits program covering prescription, dental, vision and more. On site gym included! Monthly team building activities – kayaking, BBQs, bowling, and pitch and putt to name a few. There’s also an annual company retreat!

About Company

Company: Dynamsoft –

Company Location:  Vancouver, BC

Job Category:

About Dynamsoft -