Overview

Technician Monitoring Service Jobs in Quezon City – Philippines at Greenlee Textron Inc



Title: Technician Monitoring Service

Company: Greenlee Textron Inc

Location: Quezon City – Philippines

Type: Full Time

Category: Management, Engineering

Salary:

Position: Technician 2 Monitoring Service – Quezon City

Responsibilities

ALARM MANAGEMENT & SMART DISPATCH

Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers

Deliver alarm information with accurate documentation by calling or sending email to external customers

Generate and dispatch service work orders pursuant to customer procedures

Answer inbound and transferred calls and address them as necessary

SPECIALIZED FUNCTION

Responsible to perform assigned task specific specialized function/s for Enhanced Facility Services, Database, Audit, Training or other identified Advanced Services Function

Deliver task accurately and with good quality based on standards set by the customer and/or Department

Requirements

• Graduate of any 4-year degree• Graduate of Engineering course will also be considered.• Preferred two (2) years experienced gained from interactive customer service and related functions.• At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing and service related business.• Background in offshore service operations is an advantage.• Customer Service• Technical-savvy and proficient in MS Office• Excellent English and French communication skills, can convey information clearly and effectively both written and oral. • Listens actively and effectively.• Good interpersonal skills and teamwork, can collaborate and works well with others, willing to take new instructions and work requests. • Can do multi-tasking • With Problem-solving and analytical skills• Results-oriented, flexible, organized and systematic• Attention to details • Self-driven and motivated • Willing to Work on Shifting operations which may include Work on Weekends, to support the assigned business and customers.• Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the operations during critical days and/or peak season.• Must be able to Effectively and Independently function while maintaining a Positive Energy level in an environment of constantly shifting demands.

About Emerson

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Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join ou…

About Greenlee Textron Inc