Technician Monitoring Service Jobs in Quezon City – Philippines at Greenlee Textron Inc
Title: Technician Monitoring Service
Company: Greenlee Textron Inc
Location: Quezon City – Philippines
Type: Full Time
Category: Management, Engineering
Position: Technician 2 Monitoring Service – Quezon City
ALARM MANAGEMENT & SMART DISPATCH
Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
Deliver alarm information with accurate documentation by calling or sending email to external customers
Generate and dispatch service work orders pursuant to customer procedures
Answer inbound and transferred calls and address them as necessary
Responsible to perform assigned task specific specialized function/s for Enhanced Facility Services, Database, Audit, Training or other identified Advanced Services Function
Deliver task accurately and with good quality based on standards set by the customer and/or Department
• Graduate of any 4-year degree• Graduate of Engineering course will also be considered.• Preferred two (2) years experienced gained from interactive customer service and related functions.• At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing and service related business.• Background in offshore service operations is an advantage.• Customer Service• Technical-savvy and proficient in MS Office• Excellent English and French communication skills, can convey information clearly and effectively both written and oral. • Listens actively and effectively.• Good interpersonal skills and teamwork, can collaborate and works well with others, willing to take new instructions and work requests. • Can do multi-tasking • With Problem-solving and analytical skills• Results-oriented, flexible, organized and systematic• Attention to details • Self-driven and motivated • Willing to Work on Shifting operations which may include Work on Weekends, to support the assigned business and customers.• Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the operations during critical days and/or peak season.• Must be able to Effectively and Independently function while maintaining a Positive Energy level in an environment of constantly shifting demands.
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