Overview

Technology Consultant, Principal Job at Epicor Software Corporation – 3.5 in United States

Job Description

Job Title: Technology Consultant, Principal



Location(s): Remote (US)

About Us:
Epicor Software is a global technology leader dedicated to helping

businesses drive growth for more than 45 years. Our modern, industry-specific

software helps customers boost efficiency and productivity by simplifying and

automating everyday processes. We have a stellar team of nearly 4,000 worldwide

employees who are passionate about building exceptional products and solutions

through teamwork, constant innovation, and integrity. We strive to hire and

reward star players who inspire one another and drive results for the business

and our customers.

About the Role:
The Technology Consultant, Principal acts as functional and technical

lead in client facing projects with responsibility for the installation and

successful delivery of Epicor applications. Acts as primary technical point of

contact for clients and other project team members by performing tasks related

to implementations, upgrades, conversions, and recoveries.

What You’ll Do:
Provide guidance to consulting team through proactive training, sharing

knowledge, and communicating best practices.

Foster relationships with our customers to obtain a deep understanding

of customers’ needs and environments.

Define and document implementation technical requirements.

Provide technical guidance and support to field engineers, technicians,

and applications support personnel in diagnosing, troubleshooting, repairing

and debugging software and computer, network and/or wireless systems.

Configure, document, and test software

Monitor and facilitate customer adoption of product solutions and

functionality.

Is the key advocate of the customer by owning and driving resolution on

escalated customer issues, working with project managers and other functional

leaders.

Meet utilizations targets and complete project

deliverables on time

Leads technological improvements on enterprise wide

projects.

What You Need to Succeed:
Knowledge of server, hardware, and network technology

Strong experience with C# and T-SQL

Experience gathering solution requirements and developing technical specifications

Strong troubleshooting methodology/skills

Ability to build strong relationships with customers and participate in discussions with business and technical leaders. Customer centric, results oriented, self-starter and able to work independently.

Strong listening, verbal and written communication skills, including virtual presentations.

Data-driven with a commitment to process; drive/track consistent engagement process.

Ability to travel up to 25%

Additional Skills That Could Set You Apart:
8+ years progressive experience and demonstrated success/knowledge

4+ years of specialized/industry experience

High school diploma, or Bachelor’s degree preferred (or equivalent experience)

Requisition Number: 20001253

Check out what some of our employees are saying about internal mobility at Epicor here .

Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

About Company

Company: Epicor Software Corporation – 3.5

Company Location:  United States

About Epicor Software Corporation - 3.5