Technology Consultant, Principal Job at Epicor Software Corporation – 3.5 in United States
Location(s): Remote (US)
Epicor Software is a global technology leader dedicated to helping
businesses drive growth for more than 45 years. Our modern, industry-specific
software helps customers boost efficiency and productivity by simplifying and
automating everyday processes. We have a stellar team of nearly 4,000 worldwide
employees who are passionate about building exceptional products and solutions
through teamwork, constant innovation, and integrity. We strive to hire and
reward star players who inspire one another and drive results for the business
and our customers.
About the Role:
The Technology Consultant, Principal acts as functional and technical
lead in client facing projects with responsibility for the installation and
successful delivery of Epicor applications. Acts as primary technical point of
contact for clients and other project team members by performing tasks related
to implementations, upgrades, conversions, and recoveries.
What You’ll Do:
Provide guidance to consulting team through proactive training, sharing
knowledge, and communicating best practices.
Foster relationships with our customers to obtain a deep understanding
of customers’ needs and environments.
Define and document implementation technical requirements.
Provide technical guidance and support to field engineers, technicians,
and applications support personnel in diagnosing, troubleshooting, repairing
and debugging software and computer, network and/or wireless systems.
Configure, document, and test software
Monitor and facilitate customer adoption of product solutions and
Is the key advocate of the customer by owning and driving resolution on
escalated customer issues, working with project managers and other functional
Meet utilizations targets and complete project
deliverables on time
Leads technological improvements on enterprise wide
What You Need to Succeed:
Knowledge of server, hardware, and network technology
Strong experience with C# and T-SQL
Experience gathering solution requirements and developing technical specifications
Strong troubleshooting methodology/skills
Ability to build strong relationships with customers and participate in discussions with business and technical leaders. Customer centric, results oriented, self-starter and able to work independently.
Strong listening, verbal and written communication skills, including virtual presentations.
Data-driven with a commitment to process; drive/track consistent engagement process.
Ability to travel up to 25%
Additional Skills That Could Set You Apart:
8+ years progressive experience and demonstrated success/knowledge
4+ years of specialized/industry experience
High school diploma, or Bachelor’s degree preferred (or equivalent experience)
Requisition Number: 20001253
Check out what some of our employees are saying about internal mobility at Epicor here .
Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
Company: Epicor Software Corporation – 3.5
Company Location: United States