Trainee Customer Service Officer Job at City of Lake Macquarie – in Speers Point NSW

Job Description

Trainee Customer Service Officer (Call Centre Operator)

Temporary (2 Years), Full Time

Does this sound like you? Then we would love to hear from you!

Passion for customer service

Loves to work hard and be part of a high performing team

Ability to answer up to 70 calls per day

Previous customer service skills and a willingness to help people

Strong communicator with lots of different types of people

Ability to multitask, follow instructions and processes and has a high attention to detail

The knowledge to navigate a computer and how to enter data into one

Completed Year 12/HSC/equivalent

This is an entry level position designed to develop, support and mentor the successful applicant in all facets of the role. Candidates who have completed a Certificate III in Business Administration and/or Certificate III in Customer Engagement or higher will not be eligible to apply.

This exciting role is part of Council’s Education to Employment (E2E) program that offers apprentices, trainees and cadets the opportunity to learn, work and grow in a supportive environment while actively contributing to our Community. Benefits of the program include paid work experience whilst studying towards a qualification, paid course fees, paid time for compulsory course attendance, and gaining valuable transferable skills!


This is an exciting opportunity to work within our Customer Service team whilst also learning about the vast array of services local councils provide to the community. You will also have the benefit of completing a Certificate III in Customer Engagement and Certificate III in Business Administration.

The Trainee Customer Service Officer is a member of the Customer Service team and is responsible for assisting our customers with their enquiries, liaising with internal departments and sharing information and knowledge with team members. This role will gain experience in our call centre, customer digital team and front service counter. The majority of the experience will be completed in our high-volume call centre environment, where you can manage up to 70 calls per day.

Please note: A full list of accountabilities is located within the attached Position Statement.


$729.08 per week plus 12% superannuation

35-hour working week within a nine-day fortnight

full payment of course fees

paid time for compulsory course attendance

valuable work experience and transferrable skills

be mentored and supported by highly skilled Senior Customer Service Officers


When you join us, you are not part of an organisation; you are part of a future that more than 205,000 Lake Macquarie residents depend on every day. To work here is to be connected. To be part of a true community who value creativity and collaboration, wellbeing and sustainability, opportunity and diversity. Together, we believe in shaping our own future – not waiting for it.

Lake Mac strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.


Position Statement – Trainee Customer Service Officer

Capability Framework – Team Member

Applications close midnight, Sunday 25 April 2021

For enquiries related to the duties of the role or for assistance submitting your application, please contact Ashleigh Wall, Trainee Employee Wellbeing and Support, on 02 4921 0193 or via email [email protected]

Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment with Council’s doctor.

After the close date, a panel will assess all applications for suitability against the essential criteria for each of the positions. Once completed, a group assessment, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.

About Company

Company: City of Lake Macquarie –

Company Location:  Speers Point NSW

Job Category:

About City of Lake Macquarie -