Overview

Travel Expert Job at Sykes Cottages – in Home Based

Job Description


At Sykes Cottages, we are experiencing a significant increase in bookings, due to a huge surge in demand for UK holidays. We are expanding our Operations team to meet this high demand, with the best and brightest local talent to our team.

We are now seeking our latest batch of Travel Experts to join our team on Mon, 08 Nov and are welcoming those looking for both full and part time employment!

This is an exciting opportunity to join our fast-paced Operations department at our Chester head office within a passionate and sociable team during one of our busiest periods to date. You will become a crucial part of our companies ongoing success, joining our friendly, close-knit team responsible for delivering the highest levels of quality and customer service during each and every inbound and outbound call. You will be responsible for finding Sykes customers their perfect holiday on every call, live chat or other contact method – sharing your great experiences and giving excellent service to our customers and using your skills to recommend products to enhance their holiday.

As our newest Travel Experts are true experts in their field, each with a passion for customer service and in delivering gold-standard service to our valued customers. We are now seeking our newest team of Travel Experts with the following key skills:

  • Previous commercial Customer Service experience
  • Proven track record meeting sales targets within a commercial environment
  • Previous experience working within a call centre and an excellent phone manner
  • Ability to perform well under pressure
  • Excellent attention to detail
  • Driven attitude and excellent work ethic!

We are looking for candidates who have previous track record in sales within a target driven environment and have a passion for delivering outstanding results and giving our customers a fantastic journey throughout their experience with Sykes. You will have excellent written and verbal communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate, and be prepared to recognise and suggest improvement areas for the business.

To succeed in the role, you will be motivated and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail.

_Please note: Applicants must be available to start on Mon, 08 Nov 2021_

Commision: A performance-related bonus of £800 per month is available with this vacancy and OTE of £23,000 per annum

Hours of work will be 37.5 per week to be worked on a shift rota basis covering evenings and two weekends a month. Department opening hours are 9am – 8pm, with opening hours extending to 9pm during peak times.

*Sykes Cottages are proud to support hybrid-working with a mix of remote and office working available. *

Job Types: Full-time, Permanent

Salary: £18,830.00 per year

Benefits:

  • Additional leave
  • Bike to work scheme
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • Life insurance
  • Private medical insurance
  • Referral programme
  • Store discounts
  • Wellness programmes

Schedule:

  • Holidays
  • Monday to Friday
  • Weekends

About Company

Company: Sykes Cottages –

Company Location:  Home Based

About Sykes Cottages -